Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
MFA broken for global admin account and cannot access it
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Jordan White
0
Reputation points
We created a tenant for testing purposes. When we setup MFA with TOTP it broke within the platform we use and now cannot get into the tenant. We just need to have the account reset from the MFA to do another one and then we can delete the account. @Anonymous We have put in 3 tickets with Microsoft and keep saying we need the data protection team, though no one has ever reached out to us from the DPT since we have opened the tickets. Its been a month.
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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Raja Pothuraju 47,820 Reputation points Microsoft Employee Moderator2025-11-08T07:13:52.39+00:00 Hello Jordan White,
Please share the support ticket numbers over private message. I’ll take a look on those and will do the needful help.
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Raja Pothuraju 47,820 Reputation points Microsoft Employee Moderator
2025-11-10T12:27:28.9766667+00:00 @Jordan White, I just wanted to check if you'd be interested in taking this offline to get this resolved. Please share the necessary details in private message so I can proceed with engaging the Data Protection team.
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