Microsoft Security | Microsoft Entra | Microsoft Entra External ID
Managing external identities to enable secure access for partners, customers, and other non-employees
Entra External ID: Forgot password not working
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Damien
1
Reputation point MVP
Hi all, following these docs, I enabled the forgot password and it does not work.
https://learn.microsoft.com/en-us/entra/external-id/customers/how-to-enable-password-reset-customers
Self-service password reset
When I click on the 'Forgot password' button, I receive an email with a code. However, when I enter this code into the field, I am redirected to the login page without being given the option to set a new password.
Any ideas why this does not work? Tried it now on 2 different Entre External ID tenants
kind regards Damien
Microsoft Security | Microsoft Entra | Microsoft Entra External ID
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Damien 1 Reputation point MVP
2025-11-07T10:12:44.58+00:00 This link seems to be broken.
https://learn.microsoft.com/en-us/entra/external-id/customers/how-to-enable-password-reset-customers
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Rukmini 43,915 Reputation points Microsoft External Staff Moderator2025-11-20T12:38:30.4+00:00 Hello Damien,
Entra will be unable to reset a password if the user was created using Email OTP only or logged in using Google, Microsoft, or Apple. It returns to the login page after inputting the OTP, which is expected behavior.
- Fix: Try creating a user in the sign-up user flow using their email address and password. The "Forgot password" option is only available to certain users.
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Damien 1 Reputation point MVP
2025-11-20T13:01:05.0366667+00:00 This is now working. I made no changes, but testing today, the issue seems to have solved itself. It works as in the documentation again.
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