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AADSTS50020 – Remove Personal Hotmail Account from Defunct Azure AD Tenant (Prunedge)
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BABAJIDE SHOYEBO
0
Reputation points
Hello,
I’m experiencing a persistent issue with my personal Microsoft account (Hotmail) when trying to sign in to Microsoft Office and other Microsoft services. I receive the following error:
AADSTS50020: User account 'myemail@hotmail.com' from identity provider 'live.com' does not exist in tenant 'Prunedge' and cannot access the application...
This error appears to be caused by my Hotmail account being previously linked as a guest to the Prunedge Azure AD tenant, which is now defunct. I no longer have access to the organization, and there is no administrator available to remove my account from the tenant.
I’ve attempted to leave the organization via https://myaccount.microsoft.com/organizations, but the tenant does not appear there, or I’m blocked due to the nature of the account being personal.
I contacted Microsoft Support and was advised to reach out to the Azure team for assistance. I’m requesting help to:
- Remove the association between my Hotmail account and the Prunedge Azure AD tenant.
- Resolve the AADSTS50020 error so I can access Microsoft services normally.
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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VEMULA SRISAI 13,990 Reputation points Microsoft External Staff Moderator2025-11-18T06:32:54.5+00:00 Hello BABAJIDE SHOYEBO ,
The AADSTS50020 error appears because your Hotmail (MSA) account still has a stale guest link to the old Prunedge Azure AD tenant, which is now defunct. Since the tenant no longer exists and no admin is available, you cannot remove it yourself through myaccount.microsoft.com/organizations.
For this issue, only the Support team can remove that old directory association on the backend. for the please share the requested details in the private message to forward to the support team.
“Removal of an orphaned Azure AD tenant association from my personal MSA account (Prunedge tenant).”
Once they clear the stale link, the AADSTS50020 error will stop and you will be able to sign in norm
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