I can't see my Azure subscription when I login to my Micorosft Account

Question

I can't see my Azure subscription when I login to my Micorosft Account

Jeremy Clutterbuck 0

I'm having trouble accessing my Azure account.

When I login to my Azure account using my Micorosft login (I'm signed in correctly and can access other services), but there are no subscriptions showing. "Occasionally" I get an error as follows:#

{
  "sessionId": "0c8fcc68b3ee4e3bafcdbf04060294e8",
  "errors": [
    {
      "errorMessage": "interaction_required: AADSTS16000: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'e6694c91-1590-4e35-9bb7-b865c638b9c1'(Microsoft_Azure_SupportPortalExtension) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: 6db0ac74-34d7-46a4-96f3-8b5245580300 Correlation ID: eff2a30d-cc87-473b-a488-8c028c8437f8 Timestamp: 2025-11-03 10:13:26Z",
      "clientId": "e6694c91-1590-4e35-9bb7-b865c638b9c1",
      "scopes": [
        "959678cf-d004-4c22-82a6-d2ce549a58b8/.default"
      ]
    },
    {
      "errorMessage": "interaction_required: AADSTS16000: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'e6694c91-1590-4e35-9bb7-b865c638b9c1'(Microsoft_Azure_SupportPortalExtension) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: 6db0ac74-34d7-46a4-96f3-8b5245580300 Correlation ID: eff2a30d-cc87-473b-a488-8c028c8437f8 Timestamp: 2025-11-03 10:13:26Z",
      "clientId": "e6694c91-1590-4e35-9bb7-b865c638b9c1",
      "scopes": [
        "959678cf-d004-4c22-82a6-d2ce549a58b8/.default"
      ]
    }
  ]
}

I can access the Azure data (luckily) through the API for our UI, but I cannot access through SQL Server Management Studio because our IP address has changed and needs to be added to the firewall - but I can't access my Azure account!

Please help. Thanks, Jeremy

VEMULA SRISAI 13,990 Reputation points Microsoft External Staff Moderator

2025-11-05T05:46:04.0833333+00:00
Thank you for providing the details. The error message indicates that your Microsoft personal account is signed in, but the Azure portal is trying to access a tenant where your account is not a member. This is why no subscriptions appear and you see the interaction required error.

This is because the Azure subscriptions are associated with a specific Microsoft Entra ID (Azure AD) tenant. If you log in with a personal Microsoft account (MSA), you will only see subscriptions linked to that account. If your subscription belongs to an organization tenant, you need to sign in with that organizational account or switch directories.

Check your subscription directory:

Sign in to https://portal.azure.com.

Click your profile and Switch directory.

Select the directory that contains your subscription.

If you only see your MSA and no subscriptions:

Verify your subscription is linked to your MSA at https://portal.azure.com/#view/Microsoft_Azure_Billing/SubscriptionsBlade.

If not, sign in with the organizational account that owns the subscription.

If you need access to the tenant mentioned in the error (Microsoft Services):

Ask an admin in that tenant to invite your account as a guest user in Microsoft Entra ID.

Accept the invitation and switch to that directory.

For your reference:

https://learn.microsoft.com/en-in/entra/identity-platform/reference-error-codes#aadsts16000

https://learn.microsoft.com/en-in/entra/fundamentals/how-subscriptions-associated-directory
VEMULA SRISAI 13,990 Reputation points Microsoft External Staff Moderator

2025-11-07T05:56:51.58+00:00

Hello Jeremy Clutterbuck, were you able to switch to the correct directory and access your subscription in the Azure portal? If the issue persists, please confirm whether you're signing in with a personal or organizational account.

Your answer

VEMULA SRISAI 13,990 Reputation points Microsoft External Staff Moderator

2025-11-05T05:46:04.0833333+00:00

Thank you for providing the details. The error message indicates that your Microsoft personal account is signed in, but the Azure portal is trying to access a tenant where your account is not a member. This is why no subscriptions appear and you see the interaction required error.

This is because the Azure subscriptions are associated with a specific Microsoft Entra ID (Azure AD) tenant. If you log in with a personal Microsoft account (MSA), you will only see subscriptions linked to that account. If your subscription belongs to an organization tenant, you need to sign in with that organizational account or switch directories.

Check your subscription directory:

Sign in to https://portal.azure.com.

Click your profile and Switch directory.

Select the directory that contains your subscription.

If you only see your MSA and no subscriptions:

Verify your subscription is linked to your MSA at https://portal.azure.com/#view/Microsoft_Azure_Billing/SubscriptionsBlade.

If not, sign in with the organizational account that owns the subscription.

If you need access to the tenant mentioned in the error (Microsoft Services):

Ask an admin in that tenant to invite your account as a guest user in Microsoft Entra ID.

Accept the invitation and switch to that directory.

For your reference:

https://learn.microsoft.com/en-in/entra/identity-platform/reference-error-codes#aadsts16000

https://learn.microsoft.com/en-in/entra/fundamentals/how-subscriptions-associated-directory
VEMULA SRISAI 13,990 Reputation points Microsoft External Staff Moderator

2025-11-07T05:56:51.58+00:00

Hello Jeremy Clutterbuck, were you able to switch to the correct directory and access your subscription in the Azure portal? If the issue persists, please confirm whether you're signing in with a personal or organizational account.