Copilot icon missing on SwiftKey for Samsung, but visible on another phone with the same account.
Hello,
I am experiencing an issue where the Copilot icon is missing from my Microsoft SwiftKey toolbar on my Samsung Galaxy S25 Ultra.
Here are the key details:
Phone 1 (Problem): Samsung Galaxy S25 Ultra
Phone 2 (Working): Xiaomi 12
SwiftKey Version: The app version is identical on both phones (9.12.16.16).
Account: I am logged into the exact same Hotmail account on both phones.
Language: Both phones and keyboards are set to Slovenian.
On my Xiaomi 12, the Copilot icon appears and works perfectly. On my Samsung S25 Ultra, the icon is completely missing (it is not hidden in the "..." toolbar menu either).
I have already tried:
Clearing the cache.
Uninstalling and reinstalling the app.
Changing the phone's system language to English and back.
Logging out and logging back in.
Since it works on one phone but not the other, using the exact same account and app version, this appears to be a server-side issue or a bug specific to how the app functions on my Samsung device. Could you please investigate why the feature is not being enabled for my account on this specific device?
Thank you.