Copilot icon missing on SwiftKey for Samsung, but visible on another phone with the same account.

Aʅҽxαɳԃɾα 0 Reputation points
2025-11-02T14:04:38.7666667+00:00

Hello,
​I am experiencing an issue where the Copilot icon is missing from my Microsoft SwiftKey toolbar on my Samsung Galaxy S25 Ultra.
​Here are the key details:
​Phone 1 (Problem): Samsung Galaxy S25 Ultra
​Phone 2 (Working): Xiaomi 12
​SwiftKey Version: The app version is identical on both phones (9.12.16.16).
​Account: I am logged into the exact same Hotmail account on both phones.
​Language: Both phones and keyboards are set to Slovenian.
​On my Xiaomi 12, the Copilot icon appears and works perfectly. On my Samsung S25 Ultra, the icon is completely missing (it is not hidden in the "..." toolbar menu either).
​I have already tried:
​Clearing the cache.
​Uninstalling and reinstalling the app.
​Changing the phone's system language to English and back.
​Logging out and logging back in.
​Since it works on one phone but not the other, using the exact same account and app version, this appears to be a server-side issue or a bug specific to how the app functions on my Samsung device. Could you please investigate why the feature is not being enabled for my account on this specific device?
​Thank you.

Microsoft Copilot | Other
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