I’m requesting a refund for a cancelled subscription but cannot sign in due to MFA lockout.

Question

I’m requesting a refund for a cancelled subscription but cannot sign in due to MFA lockout.

Arvs Sincs 5

Hello, I was charged for a subscription linked to a Microsoft account that I only used briefly for a trial. I no longer have access to that account due to MFA lockout and believe the account may have been deleted. Despite this, I’ve been charged for a service I already cancelled.

Please help me resolve this billing issue and process a refund. I can provide the payment method used and any transaction details needed.

Thank you,

Arvs

VEMULA SRISAI 13,985 Reputation points Microsoft External Staff Moderator

2025-11-20T10:49:49.2633333+00:00
Hello Arvs Sincs ,We understand your issue: You are unable to sign in due to MFA lockout and suspect the account may have been deleted. To help restore access or confirm the account status, we need to escalate this to Microsoft’s Data Protection Team for identity verification.

Please share the following details in a private message only (do not post publicly), as this involves sensitive information:

Contact phone number (including country code)

Email address (affected Microsoft account)

Country

Time zone

Tenant ID (if known)

Azure subscription ID (if applicable)

Your answer

VEMULA SRISAI 13,985 Reputation points Microsoft External Staff Moderator

2025-11-20T10:49:49.2633333+00:00

Hello Arvs Sincs ,We understand your issue: You are unable to sign in due to MFA lockout and suspect the account may have been deleted. To help restore access or confirm the account status, we need to escalate this to Microsoft’s Data Protection Team for identity verification.

Please share the following details in a private message only (do not post publicly), as this involves sensitive information:

Contact phone number (including country code)

Email address (affected Microsoft account)

Country

Time zone

Tenant ID (if known)

Azure subscription ID (if applicable)