Does Microsoft have a fix for the common issue with laptop keyboards not working after Windows 11 Updates

Patrick Richey 45

I have had multiple laptops, multiple brands, having their keyboards stop working after doing Windows 11 Updates. So far, the only temporary fix I have found is to delete the Standard Keyboard Driver, reboot, then the keyboard will work again until the next shutdown. Then I have to repeat the process. Does anyone have a real and actual fix for this issue? I've been through dozens found with Google, none of them actually work though. I'm used to having issues in Windows and I can usually figure out a fix for them, but this one actually has me stumped! I've already updated the BIOS to the latest version, performed all the latest Windows Updates, Disabled the Filter Keys, Reinstalled the Keyboard Driver, Ran SFC and DISM, and some other things I found online. FYI, I can plug in an external USB Keyboard and it will work, even after shutting down and restarting. This has happened on HP, Dell, Lenovo, and ASUS laptops. The only common denominators I have found so far is Windows 11 and the Standard Keyboard Driver. Currently it is happening on one with a fresh install of Windows 11 Pro using the Standard 101/102-Key or Microsoft Natural PS/2 Keyboard for HP Hotkey
Support. I'm looking forward to receiving positive input on this issue.

Eddie Lopez 5 Reputation points

2025-11-04T22:43:15.89+00:00

I have noticed the same issue as of late. I have seen around 6 or so laptops, 1 AIO desktop, and recently 1 full desktop where mouse and keyboard are not working at all till we restart the computer or delete drivers then restart anyways. So far I have only seen the issue on the most up to date computers. Hopefully this issue can be investigated and we can have a concrete acknowledgement of this issue soon.
JIMMY BURNS 0 Reputation points

2025-11-08T01:49:18.5966667+00:00

I am having the same problem. After downloading the resent Windows update my keyboard stopped working unless I restarted my laptop then it worked again. I think the resent Window update had a bug in it I hope Microsoft fixes this issue and releases a new update soon.
avery osgood 0 Reputation points

2025-11-12T18:01:58.75+00:00

I have had the same problem since windows update . Did not have keyboard on startup and had to do a restart to get keyboard functioning. Finally, today I went to the control panel\

hardware and sound\ go to power option, then select whet the power button does. select change settings that are currently unavailable.

Turn off fast start up

save changes and then shut down.

fixed my acer laptop?

hope this helps
bob bob 30 Reputation points

2025-11-19T14:54:07.6766667+00:00

yes same here, mulitple people/businesses have the same issue, tried updates of the drivers etc.. strange because after you boot up doesn't work but if you do a restart after the boot it works but only with a restart. (Also works in Bios before it gets to windows every time.)

Answer accepted by question author

Hendrix-V 18,605 Microsoft External Staff Moderator

Hi Patrick Richey,

Thank you for reaching out to the Microsoft Q&A Forum! You’ve already done a lot of the right troubleshooting steps, so let’s focus on what usually resolves this issue permanently.

The behavior you described (internal keyboard stops working after Windows 11 updates, works again only after uninstalling the Standard PS/2 driver, external USB keyboard always works) points to two common causes:

Fast Startup restoring a bad driver state after shutdown.
OEM hotkey filter drivers (from HP, Dell, Lenovo, ASUS) interfering with the keyboard class in Windows.

Here is my suggested solution on what you can do to fix it:

Disable Fast Startup

Go to Settings → System → Power → Additional power settings → Choose what the power buttons do → Change settings that are currently unavailable, then uncheck “Turn on fast startup” and save.
- Or run this command in an Admin terminal: powercfg /h off
Then perform a full shutdown to test: shutdown /s /t 0

The initial response might not address the problem. So, if your problem persists or you need any assistance, feel free to ask me by clicking "Add Comment". Thanks for your effort.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have additional questions about this answer, please click "Comment".

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Chris Hill 25 Reputation points

2025-11-01T09:17:15.47+00:00

I'm having the exact same issue with 2 x Dell Laptops. I have disappeared down a number of rabbit holes with this one, including getting Dell to replace the keyboard on one of the laptops, with the issues still remaining. I've tried all the steps in the original posters comments and also turning fast startup off, none have worked!!!!!

Any other suggestions Microsoft? This definitely looks like a windows issue
Hendrix-V 18,605 Reputation points Microsoft External Staff Moderator

2025-11-02T06:40:12.3366667+00:00

Hi Patrick Richey,

I just wanted to follow up and check if the information I provided was helpful. If you have any further questions or updates regarding this issue, please feel free to let me know in the Comments section. I'd be happy to assist you.

If you found my response helpful, kindly consider accepting it so others with similar concerns can benefit from the information as well.

Hendrix-V 18,605 Microsoft External Staff Moderator

Hi Chris Hill,

Thank you for letting me know about your situation. If the given steps couldn't resolve your issue, please try running these commands separately in Command Prompt (Admin):

reg export HKLM\SYSTEM\CurrentControlSet\Control\Class\{4D36E96B-E325-11CE-BFC1-08002BE10318} "%USERPROFILE%\Desktop\kbdclass_backup.reg" /y
reg query HKLM\SYSTEM\CurrentControlSet\Control\Class\{4D36E96B-E325-11CE-BFC1-08002BE10318}
reg add HKLM\SYSTEM\CurrentControlSet\Control\Class\{4D36E96B-E325-11CE-BFC1-08002BE10318} /v UpperFilters /t REG_MULTI_SZ /d kbdclass /f
reg delete HKLM\SYSTEM\CurrentControlSet\Control\Class\{4D36E96B-E325-11CE-BFC1-08002BE10318} /v LowerFilters /f
reg add HKLM\SYSTEM\CurrentControlSet\Services\i8042prt /v Start /t REG_DWORD /d 1 /f
powercfg /h off
shutdown /s /t 0

Please test again after your machine restart.

Thanks for your effort!

Chris Hill 25 Reputation points

2025-11-02T09:19:34.3466667+00:00
Hi - Thanks for getting back to us. I have carried out the actions that you suggested and can confirm that the issues is still present.

Microsoft Windows [Version 10.0.26200.6901]

(c) Microsoft Corporation. All rights reserved.

C:\Windows\System32>reg export HKLM\SYSTEM\CurrentControlSet\Control\Class{4D36E96B-E325-11CE-BFC1-08002BE10318} "%USERPROFILE%\Desktop\kbdclass_backup.reg" /y

The operation completed successfully.

C:\Windows\System32>reg query HKLM\SYSTEM\CurrentControlSet\Control\Class{4D36E96B-E325-11CE-BFC1-08002BE10318}

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E96B-E325-11CE-BFC1-08002BE10318}

Class REG_SZ Keyboard ClassDesc REG_SZ @%SystemRoot%\System32\SysClass.Dll,-3002 UpperFilters REG_MULTI_SZ kbdclass IconPath REG_MULTI_SZ %SystemRoot%\System32\setupapi.dll,-3 NoInstallClass REG_SZ 1

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E96B-E325-11CE-BFC1-08002BE10318}\0000

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E96B-E325-11CE-BFC1-08002BE10318}\Properties

C:\Windows\System32>reg add HKLM\SYSTEM\CurrentControlSet\Control\Class{4D36E96B-E325-11CE-BFC1-08002BE10318} /v UpperFilters /t REG_MULTI_SZ /d kbdclass /f

The operation completed successfully.

C:\Windows\System32>reg delete HKLM\SYSTEM\CurrentControlSet\Control\Class{4D36E96B-E325-11CE-BFC1-08002BE10318} /v LowerFilters /f

ERROR: The system was unable to find the specified registry key or value.

C:\Windows\System32>reg add HKLM\SYSTEM\CurrentControlSet\Services\i8042prt /v Start /t REG_DWORD /d 1 /f

The operation completed successfully.

C:\Windows\System32>powercfg /h off

After issuing the last command to shutdown, the laptop turned off and upon reboot it did actually work first time. However following a 'Sign Out' and attempt to login in again the issues was still present.

To recap the issue occurs when you turn the laptops on from being powered off. At the login screen the keyboard is unresponsive, this also occurs with external USB connected keyboards.

To get the keyboard working you have to restart the laptop at which point it will work, you can login and use the device happily. That is until you either sign out or shutdown, at which point it stops working. It is completely reproduceable.

This is happening of 2 x Dell laptops that I have, the original poster suggested that they had seen this on different vendor laptops. One of the laptops, the first that this happened on, is less than 12 months old. The other laptop is a few years old not, but this did not exhibit the issue until it recently did a windows update to 25H2. I note from the update history that the newer laptop updated around 10/10/25 which is roughly when we first saw our issue. I have tried to roll back 25H2 but this did not fix the issue.
Fabio - Italy 0 Reputation points

2025-11-02T13:12:59.87+00:00

FYI I'm experiencing exactly the same, repeatable, issue, on a Lenovo ThinkPad X1 Carbon 9th Gen.
Patrick Richey 45 Reputation points

2025-11-03T16:02:21.5133333+00:00

Thank you, this seemed to resolve the issue for me on this particular laptop. I'll try it on a couple more to see if it works on them as well. I greatly appreciate your assistance.
Chris Hill 25 Reputation points

2025-11-03T16:39:22.08+00:00

Patrick glad you've gotten sorted - Hendrix do you have any further suggestions on how to resolve this issue?
J T 0 Reputation points

2025-11-04T05:04:48.1066667+00:00

It was helpful to run these commands from command prompt. All keys functions restored except for spacebar, spacebar key still nonfunctional.
Hendrix-V 18,605 Reputation points Microsoft External Staff Moderator

2025-11-05T02:03:37.6933333+00:00

Hi Patrick Richey,

Thanks for your updates on this issue. I'm glad that it's resolved on your machine. If you need further assistance, please let me know in the "Comment" section. Thank you for your effort!
J T 0 Reputation points

2025-11-14T02:34:38.0066667+00:00

the first time it installed ver. 25h2, these commands from cmd prompt/admin solved the issue of "a,z,1,2,x" keys nonfunctional. however spacebar was out of commission.

when i tried repair version of 25h2, it turned off all of these keys again and the commands listed here in this note did not repair anything. i have an asus laptop

zenbook ux331fal (6 year old pc.)
Anthony 10 Reputation points

2025-11-14T03:03:57.95+00:00

I'm experiencing exactly the same fault on my Lenovo ThinkPad X1 Carbon 6th Generation laptop that started to occur after a recent update. I performed a clean installation however the problem has persisted.

There are posts indicating that Microsoft is aware of the problem, is there an update on this information?

Thanks.
Anthony 10 Reputation points

2025-11-16T02:08:39.66+00:00
This worked for me as work around to the problem, I disabled, 'Fast Start-up' as follows.

Open the Start Menu, search for the Control Panel (this is the legacy Settings panel, that is a remnant of older Windows versions) and open.

If your view is set to 'Category,' click Hardware and Sound, then Power Options.

On the left-hand menu, click Choose what the power buttons do.

At the top of the Shutdown settings section, click Change settings that are currently unavailable.

In the box next to Turn on fast startup (recommended), uncheck the tick to disable.

Click Save change

After this change your laptop will take longer to boot-up, however the keyboard works normally at start, without the need to restart every time to get the keyboard functioning.

Hopefully there will be an update for Windows 11 that fixes for this problem, then I will re-enable, Fast Start-up.
SMS 5 Reputation points

2025-11-22T19:25:06.1133333+00:00

I have had this problem for weeks also - several different laptops. I tried other things but nothing worked and I thought I would have to settle for having to restart my laptop every day after opening it.

Some of the earlier suggestions didn't work for me, partly because the description of the "tabs/links/topics, etc" weren't what I saw.

But Anthony's suggestion totally worked!!! Thank you so much. I always delay my windows 11 updates until I can't delay anymore so I hope when I get the next update it doesn't screw this up again. But I kept Anthony's recommendations on a separate file.
Anthony 10 Reputation points

2025-11-23T23:27:09.5833333+00:00

SMS I'm glad that you were able to rectify the issue by disabling, Fast Start-up.

I will confirm when there is an update that fixes this problem.
lcriv 0 Reputation points

2025-12-07T17:17:11.4066667+00:00

This resolved the issue for me, but now I can't reenable fast startup in the define power buttons dialog box. Does fast startup have to stay disabled, or can we reenable it after clearing the bad driver or whatever was causing the hang up. One other wrinkle to my situation is there were like 5 keyboard drivers in the device manager. I removed them all and did the process. It seems like every windows 11 update it was reinstalling the driver after restarting and just tacking a new driver incident on.
Anthony 10 Reputation points

2025-12-08T00:32:53.1233333+00:00

Disabling 'Fast Start-up' is just a work around for the keyboard problem, essentially this is like forcing a clean restart every time, which also fixes the keyboard problem. The issue appears to require an update fix from MS. For the Webroot related problem there is the 2 December 2025 fix to version 9.0.42.42.

You should be able to reenable 'Fast Start-up' in the legacy Control Panel. Search for the Control Panel and follow the instructions above. Check as you may be able to tick the box to enable Fast Start-up on the screen before you click, Change settings that are currently unavailable.
Daniel Hart 10 Reputation points

2026-03-02T19:04:47.9633333+00:00

I have attempted turning off 'fast start.up' and rebooting my laptop. I have attempted uninstalling drivers and updating drivers. I have tried entering BIOS and restoring defaults.

None of these solutions have worked.

Not sure what to do at this point
Anthony 10 Reputation points

2026-03-08T01:21:36.0833333+00:00
To Daniel Hart

The only successful method reported:

This worked for me as work around to the problem, I disabled, 'Fast Start-up' as follows.

Open the Start Menu, search for the Control Panel (this is the legacy Settings panel, that is a remnant of older Windows versions) and open.

If your view is set to 'Category,' click Hardware and Sound, then Power Options.

On the left-hand menu, click Choose what the power buttons do.

At the top of the Shutdown settings section, click Change settings that are currently unavailable.

In the box next to Turn on fast startup (recommended), uncheck the tick to disable.

Click Save change

After this change your laptop will take longer to boot-up, however the keyboard works normally at start, without the need to restart every time to get the keyboard functioning.
Daniel Hart 10 Reputation points

2026-03-08T11:37:52.43+00:00

I have disabled fast start up and had no change.
Anthony 10 Reputation points

2026-03-09T03:37:26.69+00:00

To Daniel Hart

You could prove this is a Windows 11 problem by installing another operating system, if the keyboard works normally, you can exclude a hardware issue.

Have a read of the comments here, others have reported that an earlier version of Webroot had been causing a similar problem. If you have Webroot, you need to install current version.

There are posts indicating that Microsoft is aware of the problem and are working on a fix, this was months ago and I have not seen sighted a fix since. I am currently experiencing the same problem, however disabling, 'Fast start-up,' works for me.
Scott 0 Reputation points

2026-04-02T16:42:24.89+00:00

My Surface Laptop doesn’t seem to have these advanced power settings. My touchscreen and touchpad work, but not the keyboard.
Charlie P 5 Reputation points

2026-08-28T14:16:00.0966667+00:00

So? Still no fix?

Sat 29th August 2026. Did an update. Keyboard stops working only a few minutes after startup and apps opened. Shutdown and startup, works again for same short time. If its the update, please do new update to fix the issue as there has been countless updates since this was intitially reported. Thank you
Charlie P 5 Reputation points

2026-08-28T16:45:24.2433333+00:00

I did the slow start up thing. It worked for about an hour. I did the shutdown and startup, it did not give back my keyboard. I CANT LOG INTO MY LAPTOP!
Nigel Nelson 30 Reputation points

2026-08-28T21:54:10.8533333+00:00

Do you have Webroot antivirus software on your laptop? Months ago I saw on a message board that Webroot was causing this problem, so I downloaded the newest webroot version - and that fixed my keyboard problem at sign on.
Charlie P 5 Reputation points

2026-08-29T12:31:37.7566667+00:00

Re:webroot by Nigel

I dont know what that is.

It sounds like something Microsoft should know about and fix or remove if they cant make it work.

I got keyboard back when I used the Lenovo Vantage app to do the checks.

I log on today and I lost the keyboard again. I opened to the Lenovo Vantaage to have it do its thing but it too stopped working and offered to send feedback for me but I found out it was microsoft which the feedback was being sent to.

I dont know what to do.
Charlie P 5 Reputation points

2026-08-29T12:32:09.27+00:00

I have had to do the shutdown thing 3 times already.
Charlie P 5 Reputation points

2026-08-29T12:48:42.7233333+00:00

Webroot is a paid subscription antivirus software.

I do not have it. I am not buying it.

Why do i need more antivirus software if microsoft already provides antivirus software already?

The issue seems like it isnt antivirus software. The issue appeared with the new updates from Microsoft.
Charlie P 5 Reputation points

2026-08-29T14:57:09.12+00:00

Now i am really confused. I tried to use the Microsoft Defender. It says I am not a part of an organisation so I cant use it. I search google for microsoft antivirus and the Microsoft defender comes up as the one I should be using (plus a bunch of non microsoft download here results).

Oh but thats not the worst part. While doing all these checks the keyboard came back.

OMG!What is going on????

16 additional answers

Nigel Nelson 30 Reputation points

2025-11-23T20:29:35+00:00

After talking to a Windows support agent, I used Windows ISO [Windows Installation Assistant] to reinstall Windows 11, and touch wood - that seems to have fixed the No keyboard at log on problem. Was careful to tick the keep my documents and Apps/programmes box. Last resort as it takes sooo much time. But so far its working fine.
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Anthony 10 Reputation points

2025-11-23T23:32:58.0966667+00:00

I did a complete clean install of Windows 11 on my laptop including reformatting, nothing was saved. However, to my disappointment the keyboard problem has persisted. The work around had been to disable the Fast Start-up in the Control Panel.
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Fabio - Italy 0 Reputation points

2025-11-12T06:59:29.03+00:00

Hi, from yesterday (11NOV2025) after latest Windows update the problem disappeared from my Lenovo ThinkPad X1. Now keyboard always works.
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Anthony 10 Reputation points

2025-11-14T00:52:04.95+00:00

Hi Fabio

I have the same problem with my Lenovo X1 Carbon - Generation 6. This fault started a few months ago after a MS update. I have installed all the updates up to 2025-11 Security Update (KB5068861) (26200.7171) on the 12 November 2025, however the problem persists.

Are you able to identify the update that fixed the problem on your X1?

Thanks in advance.

Bluedog 15 Reputation points

2025-11-14T02:09:33.73+00:00

I have seen numerous people with the problem of webroot including me. , now maybe there are other individuals who might have a similar anti virus program that is giving them problems with the update

Anthony 10 Reputation points

2025-11-14T02:56:43.1566667+00:00

Thanks for your reply.

I don't have any anti-virus software installed on the laptop.

I did a clean install this week and updated all the drivers however the problem persists. On booting after shutting down the keyboard does not function, when I restart the laptop the keyboard work normally. This started after a recent MS update.
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Bluedog 15 Reputation points

2025-11-11T15:57:52.0666667+00:00

Just a question, are any of you using webroot for security. I uninstalled webroot and had no problems afterwards then reinstalled it and I couldn't log on. Had the same problem with keyboard failure. I'll uninstall and see of it clears up again.
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Bluedog 15 Reputation points

2025-11-11T19:51:31.5633333+00:00

So I did the Microsoft update and still having g problems. I contacted Webroot and got this message. They seem to be working on a problem too. 20251111_144628.jpg

Chris Hill 25 Reputation points

2025-11-12T09:31:15.7733333+00:00

Hi - This is interesting, I am using Webroot on both the laptops that I'm having issues with. Sadly I cannot look at them currently as Dell wanted one of them to look at, so its currentlty with then. The other is my mums, so I'll look at it when I'm there next. Would be intertesting to see what they come back with.

Bluedog 15 Reputation points

2025-11-12T15:08:21.34+00:00

Try uninstalling webroot and see if it works.

Chris Hill 25 Reputation points

2025-11-15T07:58:49.8466667+00:00

So got my laptop back from Dell who have ended up reinstalling windows. Keyboard works perfectly. As soon as I installed Webroot again- boom all the issues started. Uninstalled webroot and all good again. Fingers crossed they find the issue quick. Don't fancy finding another reliable antivirus program, been using webroot for years

Bluedog 15 Reputation points

2025-11-15T13:35:10.7433333+00:00

I have a total of 5 lenovo desktop and laptops and all did the same with webroot. With the new computers we left the free McAfee on which is good for thirty days. If you can contact webroot, im sure they know they have a problem. Keep us informed. I have not heard back from webroot yet.

lewis bragg 10 Reputation points

2025-11-16T20:59:29.89+00:00

I uninstalled Webroot, keyboard issue went away. I reinstalled Webroot, issue returned. Who owns this problem: Windows or Webroot?
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Nigel Nelson 30 Reputation points

2025-11-08T18:14:01.3766667+00:00

I just contacted Microsoft support and this is the message I got: "Thanks for clarifying — that’s an important detail. If your keyboard functions in BIOS but not at the Windows login screen, it strongly indicates that the issue lies within Windows itself. Yes, Microsoft is aware of the widespread keyboard problem following recent Windows 11 updates, and we are actively working on a fix." So they are aware of the problem and hopefully we will get a fix for it. Hopefully...
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Doris B 0 Reputation points

2025-11-10T19:25:04.7433333+00:00

Ever since mid-October 2025, my Dell laptop has experienced the same non-working keyboard with Windows 11 25H2. Neither Microsoft nor Dell have been any help. I strongly suspect this is solely Microsoft's responsibility. During my chat with a Microsoft representative, I was told the issue is being worked. When I asked about an ETA for the fix, I was told they did not have one. Thanks alot Microsoft!!!.... NOT!!! I had tried all the troubleshooting suggestions offered by my google search and nothing worked. My simple work around has been clicking Restart on the log in screen following initial boot. I'm getting tired of having to do that!

Nigel Nelson 30 Reputation points

2025-11-11T10:37:49.18+00:00

Try the: push F2 frantically at startup to get into bios and then go to EXIT - reset defaults and then save and exit. Keyboard works in bios -fix. at least you only have to start the system once. Also - I downloaded a windows optional update "Preview Update (KB5067036) (26200.7019)" and for some reason for the last 2 days I've been able to log in with no problem. Have probably jinxed it now.
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Does Microsoft have a fix for the common issue with laptop keyboards not working after Windows 11 Updates

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