I. have been locked out of my PC after recent update. Effectively can do nothing

Question

I. have been locked out of my PC after recent update. Effectively can do nothing

Michael Addison 0

After an update of Windows 11 on 17 October I got a message on the screen indicating a problem with my PIN and requesting a reset. I logged into my Microsoft account and was sent a code by SMS text to my landline. I did not receive the text after several attempts. The box on the screen asked if I wanted the code sent another way but the drop down options would not appear. Possibly foolishly I used my ipad to change the phone number on my account to my mobile. Since then I can not even request a code and do anything with my PC including getting into safe mode. From the onset I have not been able to use fingerprint access.

I have had a number of suggestions from Microsoft on Facebook which did not work and it is impossible to speak to anyone at Microsoft which I find aggravating. Any advice would be greatly appreciated.

Michael Addison 0 Reputation points

2025-10-31T15:21:44.8166667+00:00

The only solution that appears to be possible is a complete reset of my PC with Windows and all my programs . This takes a substantial amount of time and the initial process is beyond my technical capability. I will need to pay for this to be done. The problem has been the result of a botched update by Microsoft as others seem on a Google search to have the same problem. Microsoft, however seem not to be concerned and certainly will not compensate me for costs and inconvenience for their error. They put insurmountable barriers in place to stop users from accessing a human being to talk to.
Les Ferch 10,361 Reputation points Volunteer Moderator

2025-10-31T16:03:35.3066667+00:00

There may be other options to try before doing a full reset, depending on variables such as encryption. I'm traveling, so I can't help much, but I recommend heading to elevenforum.com, it's much better there for back and forth help and troubleshooting.
Michael Addison 0 Reputation points

2025-10-31T17:08:06.17+00:00

Thanks. Will do.

Your answer

Michael Addison 0 Reputation points

2025-10-31T15:21:44.8166667+00:00

The only solution that appears to be possible is a complete reset of my PC with Windows and all my programs . This takes a substantial amount of time and the initial process is beyond my technical capability. I will need to pay for this to be done. The problem has been the result of a botched update by Microsoft as others seem on a Google search to have the same problem. Microsoft, however seem not to be concerned and certainly will not compensate me for costs and inconvenience for their error. They put insurmountable barriers in place to stop users from accessing a human being to talk to.
Les Ferch 10,361 Reputation points Volunteer Moderator

2025-10-31T16:03:35.3066667+00:00

There may be other options to try before doing a full reset, depending on variables such as encryption. I'm traveling, so I can't help much, but I recommend heading to elevenforum.com, it's much better there for back and forth help and troubleshooting.
Michael Addison 0 Reputation points

2025-10-31T17:08:06.17+00:00

Thanks. Will do.