Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
Unable to login
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Piyush Srivastava
0
Reputation points
am unable to login with my personal Id to portal.azure.com with pay as you go billing
this is personal account, and no other user added.
i changed my device recently, were able to restore other account from back and working fine.
Only MFA for Portal Login is not working.
any guidance will really help.
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 92%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator2025-10-31T07:00:11.1566667+00:00 Hello Piyush Srivastava,
To assist you further and forward this to Microsoft’s Data Protection Team, we need some additional information. As this involves Personally Identifiable Information (PII), please share the following details with us via private message only (do not post publicly):
- Contact phone number (including country code)
- Email address (affected account)
- Country
- Time zone
- Tenant domain name (e.g., contoso.onmicrosoft.com or verified custom domain)
- Tenant ID
- Azure subscription ID or billing information associated with the tenant (this helps confirm ownership)
- Locale
Once we receive this information, we will forward it to Microsoft’s Data Protection Team for further assistance.
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Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator
2025-11-03T22:22:39.48+00:00 Hello Piyush Srivastava,
Could you confirm whether your issue is resolved or still facing any errors? Please share the required details in private message to proceed further
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Piyush Srivastava 0 Reputation points
2025-11-05T05:50:01.56+00:00 Thank for follow up @Anonymous
I am able to login.
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