A cloud-based identity and access management service for securing user authentication and resource access
Created an Entra ID Tenant yesterday but cannot access it due to token errors
Cameron Thomas Craig
0
Reputation points
Yesterday I created an Entra ID tenant during the outage that happened apparently, and when I am attempting to sign-in I get constant pop-up errors related to token authentication. I've tried resetting the browser and also from an incognito window. If I click the "sign-in again" button, my account isn't recognized in the tenant. See the attached errors
How can I fix this?
{
"sessionId": "2c328c916b6246e68351b67515cf0461",
"errors": [
{
"errorMessage": "interaction_required: AADSTS16000: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '74658136-14ec-4630-ad9b-26e160ff0fc6'(ADIbizaUX) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: 7868298c-18e6-4eca-b993-44b1dfc8ed00 Correlation ID: 4a937667-81b1-4e3b-8ca9-084813eca83e Timestamp: 2025-10-30 10:41:34Z",
"clientId": "74658136-14ec-4630-ad9b-26e160ff0fc6",
"scopes": [
"a57aca87-cbc0-4f3c-8b9e-dc095fdc8978/.default"
]
}
]
}
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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