How to merge 2 different profiles registered with microsoft account?

Question

How to merge 2 different profiles registered with microsoft account?

Patrose, Jeeva 0

I have registered for 2 different Microsoft exam with two different accounts. I would like to merge them so that it would not affect my profile and it helps me in taking any Microsoft exam or Certification without any issues.

Thanks,

Information deleted for privacy protection

Ryan-N 15,750 Reputation points Microsoft External Staff Moderator

2025-10-29T20:39:18.8766667+00:00

Hi @Patrose, Jeeva,

I hope the information I shared earlier was at least somewhat helpful in addressing your issue. If the previous methods haven’t been effective, please feel free to let me know. I’d be happy to explore the issue more deeply with you so we can work together toward a better solution.

If you found the answer helpful, we kindly invite you to mark it as the accepted answer. Once marked, it will automatically be pinned to the top. Since many other users also search for information in this community, your valuable contribution will help them easily find the right channel and useful insights more quickly.

Thank you very much, and I wish you a great day.
Ryan-N 15,750 Reputation points Microsoft External Staff Moderator

2025-10-31T17:16:32.5533333+00:00

Hi @Patrose, Jeeva,

I hope this message finds you well.

This is my second follow-up to check whether your issue has been resolved. I truly want to ensure your experience is as smooth as possible. If your problem is still ongoing or if you have faced any new difficulties, please share more details about the current steps you are stuck on. I am here and happy to provide further help whenever you need it.

If you found the answer helpful, we kindly invite you to mark it as the accepted answer

. Once marked, it will automatically be pinned to the top. Since many other users also search for information in this community, your valuable contribution will help them easily find the right channel and useful insights more quickly.

Thank you very much, and I wish you a great day.

2 answers

Your answer

Ryan-N 15,750 Reputation points Microsoft External Staff Moderator

2025-10-29T20:39:18.8766667+00:00

Hi @Patrose, Jeeva,

I hope the information I shared earlier was at least somewhat helpful in addressing your issue. If the previous methods haven’t been effective, please feel free to let me know. I’d be happy to explore the issue more deeply with you so we can work together toward a better solution.

If you found the answer helpful, we kindly invite you to mark it as the accepted answer. Once marked, it will automatically be pinned to the top. Since many other users also search for information in this community, your valuable contribution will help them easily find the right channel and useful insights more quickly.

Thank you very much, and I wish you a great day.
Ryan-N 15,750 Reputation points Microsoft External Staff Moderator

2025-10-31T17:16:32.5533333+00:00

Hi @Patrose, Jeeva,

I hope this message finds you well.

This is my second follow-up to check whether your issue has been resolved. I truly want to ensure your experience is as smooth as possible. If your problem is still ongoing or if you have faced any new difficulties, please share more details about the current steps you are stuck on. I am here and happy to provide further help whenever you need it.

If you found the answer helpful, we kindly invite you to mark it as the accepted answer

. Once marked, it will automatically be pinned to the top. Since many other users also search for information in this community, your valuable contribution will help them easily find the right channel and useful insights more quickly.

Thank you very much, and I wish you a great day.

Answer 1

Hi @Patrose, Jeeva,

Welcome to the Microsoft Q&A forum.

Thank you for contacting us. I understand that you would like to merge two Microsoft Learn accounts to share your learning progress. Please find the information below:

Steps to follow:

Step 1: Go to https://learn.microsoft.com > click on your avatar > select Settings.

Step 2: Scroll down to Login Account Management > sign in with your other account to link it and share your learning progress.

Notes:

You can add up to 5 Work or School accounts and only 1 Personal account.
If you have two Personal accounts, you can use the following workaround to share your learning progress:

Example: You have two Personal accounts: A and B.

Step 1: Sign in with a Work or School account, then follow the steps above to Add Account and link it to Personal account A.
Step 2: Sign out of the Work or School account, sign in with Personal account B, and use this account to link with the Work or School account.

This method will help you indirectly link two Personal accounts to share your learning progress.

You can refer to the following documentation:https://learn.microsoft.com/en-us/credentials/support/help

If you have any updates regarding the issue or have any other questions, please feel free to share them with me. I will support you.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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Patrose, Jeeva 0 Reputation points

2025-12-18T14:01:24.6966667+00:00

Thank you so much for taking time and responding and following back. The issue is that I created a personal account few years back and I forgot the password and the recovery question and answers. So I don't know how to merge this.

Answer 2

Patrose, Jeeva 0

Hi @Ryan-N

Since I forgot the password and the recovery details of my personal account created long back, I am not able to merge. I am ok if we delete that personal account created.

Ryan-N 15,750 Reputation points Microsoft External Staff Moderator

2025-12-18T17:04:50.4466667+00:00

Hi @Patrose, Jeeva,

Thank you for sharing. Since you no longer remember the necessary information to recover your account, please allow me to send you the following link:

https://learn.microsoft.com/en-us/credentials/support/help

At this link, please create a support request ticket. A Microsoft agent will then contact you directly to assist.

Please share this situation with the agent so they can check whether they can support you based on the internal system.

Warm regards,