I cant cancel my MS Teams subscription as my account is not recognised, can you please help

Question

I cant cancel my MS Teams subscription as my account is not recognised, can you please help

Anonymous

I am having so much difficulty trying to cancel my MS Teams subscription as it seems unable to locate my account.

I've tried everything, when I try to sign in, it says type in the code from the authenticator app, however I am not receiving any codes despite my settings allowing notifications.

Can someone kindly please help me?

0 comments

7 answers

Your answer

Answer 1

Vy Nguyen 11,410 Microsoft External Staff Moderator

Hi @Caroline,

Welcome to Microsoft Q&A forum.

Thank you for reaching out, and I’m sorry to hear you’re having difficulty accessing your account and canceling your Microsoft Teams subscription.

Regarding the issue with the Authenticator app not sending codes, this could be due to a number of reasons, such as device changes or notification settings. Once we confirm the type of account and subscription, I can guide you to the most appropriate recovery or support path.

To better assist you, could you please help me with a few details?

Are you using a personal Microsoft account (e.g., Outlook.com, Hotmail.com) or a work/school account provided by an organization?
Do you recall the exact name of the Teams subscription you purchased (e.g., Microsoft Teams Essentials, Microsoft 365 Business Standard, etc.)?
Was the subscription purchased directly through the Microsoft website, via a third-party provider, or through the Microsoft 365 admin center?
Could you please provide the email addresses associated with the subscriptions?
What is the exact error message you receive when attempting to sign in to your business account?

This will help us better understand the context and provide more targeted support. Any additional information will help us better understand and support you.

To help ensure your personal information remains protected, please feel free to share the details with me via private message. This will allow me to review the situation more securely and with appropriate context. User's image

Once we have these details, we’ll be able to proceed with a thorough review and follow up accordingly.

Thank you for your patience and cooperation. Your satisfaction is very important to us, and we’ll make sure this is handled as quickly as possible.

I'm looking forward to your reply.

Vy Nguyen 11,410 Reputation points Microsoft External Staff Moderator

2025-10-29T15:46:50.99+00:00

Hi @Caroline,

I hope you are having a great day.

I’m following up on the support thread we've been working through together. At this stage, I’m still working to better understand the issue you’re facing so we can identify the most effective solution.

If you have any additional details to share or if there’s anything specific you’d like me to focus on, please feel free to reach out. I’m always happy to help if you need anything else.

We’re committed to ensuring everything runs smoothly and that your experience remains uninterrupted.

Thank you again for your patience and collaboration.

I look forward to hearing from you soon.
Vy Nguyen 11,410 Reputation points Microsoft External Staff Moderator

2025-11-04T16:05:38.5466667+00:00

Hi @Caroline,

I hope you're having a good week so far.

It’s been a pleasure working with you on this thread. I understand you may have other priorities at the moment, and I completely respect that.

I’m still in the process of gathering more context to better understand the issue you're facing, so if you’re able to share any additional details or clarify where things are getting stuck, I’d be happy to assist further whenever it’s convenient for you.

Thanks again for your time and collaboration.

I look forward to hearing from you whenever you're ready.
Anonymous

2025-11-07T15:22:14.12+00:00
Hello again and thank you for taking the time to help me.

With regards to the questions asked:

this is my own account

I purchased this via Microsoft

the message I get when i try to sign in says "you don't have permission to access this org"

An email I seem to have registered: *****

Can you please advise me how to access my account?
Vy Nguyen 11,410 Reputation points Microsoft External Staff Moderator

2025-11-07T22:46:40.9933333+00:00

Hi @Caroline,

Thank you for your information. Please kindly check your private message at your earliest convenience. I truly appreciate your prompt attention and support on this matter. If you have any questions or need further clarification, please feel free to reach out.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Answer 2

Deleted

This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Comments have been turned off. Learn more

Answer 3

Deleted

This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Comments have been turned off. Learn more

Answer 4

Deleted

This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Comments have been turned off. Learn more

Answer 5

Colin Rubery 0

outlook

Teams essential

Microsoft website

[Moderator note: Personally Identifiable Information removed]

Request Id: [Moderator note: Personally Identifiable Information removed]

Correlation Id: [Moderator note: Personally Identifiable Information removed]

Timestamp: [Moderator note: Personally Identifiable Information removed]

Message: AADSTS90002: Tenant '[Moderator note: Personally Identifiable Information removed]' not found. Check to make sure you have the correct tenant ID and are signing into the correct cloud. Check with your subscription administrator, this may happen if there are no active subscriptions for the tenant.

Vy Nguyen 11,410 Reputation points Microsoft External Staff Moderator

2026-05-25T15:57:11.14+00:00

Hi @Colin Rubery,

Thank you for sharing those details. I truly appreciate the time you’ve taken to reach out and provide the screenshots.

Based on the information you've shared, it appears that the issue is related to a personal Microsoft account. As this falls outside the scope of my support area, I’d like to connect you with our dedicated Personal Account Support Team. They are best equipped to provide accurate guidance and effective solutions tailored to your situation.

Thank you again for your patience and understanding.