I cant cancel my MS Teams subscription as my account is not recognised, can you please help

Question

I cant cancel my MS Teams subscription as my account is not recognised, can you please help

Anonymous

I am having so much difficulty trying to cancel my MS Teams subscription as it seems unable to locate my account.

I've tried everything, when I try to sign in, it says type in the code from the authenticator app, however I am not receiving any codes despite my settings allowing notifications.

Can someone kindly please help me?

0 comments

7 answers

Your answer

Answer 1

Deleted

This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Comments have been turned off. Learn more

Answer 2

Deleted

This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Comments have been turned off. Learn more

Answer 3

Colin Rubery 0

outlook

Teams essential

Microsoft website

[Moderator note: Personally Identifiable Information removed]

Request Id: [Moderator note: Personally Identifiable Information removed]

Correlation Id: [Moderator note: Personally Identifiable Information removed]

Timestamp: [Moderator note: Personally Identifiable Information removed]

Message: AADSTS90002: Tenant '[Moderator note: Personally Identifiable Information removed]' not found. Check to make sure you have the correct tenant ID and are signing into the correct cloud. Check with your subscription administrator, this may happen if there are no active subscriptions for the tenant.

Vy Nguyen 11,410 Reputation points Microsoft External Staff Moderator

2026-05-25T15:57:11.14+00:00

Hi @Colin Rubery,

Thank you for sharing those details. I truly appreciate the time you’ve taken to reach out and provide the screenshots.

Based on the information you've shared, it appears that the issue is related to a personal Microsoft account. As this falls outside the scope of my support area, I’d like to connect you with our dedicated Personal Account Support Team. They are best equipped to provide accurate guidance and effective solutions tailored to your situation.

Thank you again for your patience and understanding.

Answer 4

Deleted

This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Comments have been turned off. Learn more

Answer 5

Deleted

This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Comments have been turned off. Learn more