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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 27%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
i have a surface duo 2 now is under "No Demand".
i try to reboot, buy i cannot download the "Recovery image" from the website
due to "Surface Duo 2" is no in the product list
please help
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hi Jaypoo,
I’d recommend using this link: https://support.microsoft.com/en-us/surface/recover-surface-duo-if-it-won-t-start-1e6fb3cf-4e24-92a8-bc05-4984274bc6a4
Let me know how it goes. If you found this helpful, marking it as helpful might make it easier for others to find the solution. Thanks!
Regards,
Carlo
i need the recovery image instead above
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Surface Recovery Image Download
Surface Duo 2 is present in the list.
Hi Jaypoo,
You can find the recovery image for Surface Duo 2 at this link: https://support.microsoft.com/en-us/surface-recovery-image
Regards,
Carlo
