Query a SharePoint custom list is not working, no items are been recognized

Question

john john Pter 1,590

I have a SharePoint custom list with 4 items , as follow:-

image-20251027002811-1

Now i created a new Copilot agent using Copilot studio and i defined the custom list as the knowledge, as follow:-

image-20251027002846-2

image-20251027002928-3

Now when i asked this simple question about the number of items which are under Laptop ItemType, i got this wrong result:-

image-20251027003018-4

Any advice?

Thanks

Karan Shewale 2,585 Reputation points Microsoft External Staff

2025-10-28T07:01:18.7+00:00

Thanks for bringing this issue to our attention. We will check and update you soon.
Mohini Patil 0 Reputation points

2025-10-28T11:24:39.6233333+00:00

Try changing the query...First ask question like: What are the different Item Types that you are aware of?

If agent answers this question - it will confirm that the KB is working correctly and t hen proceed with next question like

'Provide me the descriptions for Laptop'
john john Pter 1,590 Reputation points

2025-10-28T20:03:59.5166667+00:00

@Mohini Patil i think the Agent is understading the ItemType as a true/false field, see what i get , with those questions:-

any idea what is going on? Thanks

Your answer

Karan Shewale 2,585 Reputation points Microsoft External Staff

2025-10-28T07:01:18.7+00:00

Thanks for bringing this issue to our attention. We will check and update you soon.
Mohini Patil 0 Reputation points

2025-10-28T11:24:39.6233333+00:00

Try changing the query...First ask question like: What are the different Item Types that you are aware of?

If agent answers this question - it will confirm that the KB is working correctly and t hen proceed with next question like

'Provide me the descriptions for Laptop'
john john Pter 1,590 Reputation points

2025-10-28T20:03:59.5166667+00:00

@Mohini Patil i think the Agent is understading the ItemType as a true/false field, see what i get , with those questions:-

any idea what is going on? Thanks