Azure "Sing-in failed" (tenant has been blocked due to inactivity)

Question

Azure "Sing-in failed" (tenant has been blocked due to inactivity)

Abdul Fatah Shieryar 0

Hi,

After several weeks of not using the Azure portal, I get the following error:

Sign-in failed

Error code: AADSTS5000225

Error message: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 345a1546-5c2d-4895-ab5f-d5c6fe470b00 Correlation ID: becfee2f-c08c-41ae-9ef6-6a5423fc5656 Timestamp: 2025-10-23 09:33:39Z

Could you please support me to unblock my account? If the resources are removed, I won't mind.

@Anonymous

Raja Pothuraju 47,820 Reputation points Microsoft Employee Moderator

2025-10-23T10:39:17.8033333+00:00
Hello Abdul Fatah Shieryar,

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance via private message:

Tenant ID

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID
Raja Pothuraju 47,820 Reputation points Microsoft Employee Moderator

2025-10-28T19:27:47.39+00:00

Hello @Abdul Fatah Shieryar,

I just wanted to check if you'd be interested in taking this offline to get this resolved. Please share the necessary details in private message so I can proceed with engaging the Engineering team.

Your answer

Raja Pothuraju 47,820 Reputation points Microsoft Employee Moderator

2025-10-23T10:39:17.8033333+00:00

Hello Abdul Fatah Shieryar,

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance via private message:

Tenant ID

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID
Raja Pothuraju 47,820 Reputation points Microsoft Employee Moderator

2025-10-28T19:27:47.39+00:00

Hello @Abdul Fatah Shieryar,

I just wanted to check if you'd be interested in taking this offline to get this resolved. Please share the necessary details in private message so I can proceed with engaging the Engineering team.