Unable to login to Azure and getting this error: Error code: AADSTS5000225

Question

Unable to login to Azure and getting this error: Error code: AADSTS5000225

Ronson Wuniardy 5

This is the detail of the error, I may be inactive for some times, and now the account is blocked.
This happens on all my computer (Windows and MacOS) and also mobile phone.
Is there a way to re-activate?

Sign-in failed

Error code: AADSTS5000225

Error message: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 04ca2423-3068-41ec-8e51-dbba39807a00 Correlation ID: ba94b19d-7185-43f5-b489-ee351623840d Timestamp: 2025-10-17 16:09:56Z

Debugging information

Browser ID: ba94b19d-7185-43f5-b489-ee351623840d

Ronson Wuniardy 5 Reputation points

2025-10-17T16:19:05.83+00:00

I can't login to azure portal either, so I can't submit the case from inside Azure.
Aditya N 3,890 Reputation points Microsoft External Staff Moderator

2025-10-21T06:56:29.07+00:00

Hello @Ronson Wuniardy

Thank you reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance via private message:

Tenant ID

Error Code

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored.

Email id - associated

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Do let me know if you have any queries, we are happy to assist you further.

Thanks

Aditya
Aditya N 3,890 Reputation points Microsoft External Staff Moderator

2025-10-22T13:26:34.9366667+00:00

Hello @Ronson Wuniardy

Please could you provide the details requested which are required to resolve your query in private message.
Ronson Wuniardy 5 Reputation points

2025-10-22T16:05:25.8666667+00:00

The Quickstart: Create a new tenant in Microsoft Entra ID somehow doesn't work.
Would you be able to provide the correct link? It shows bad request.
Aditya N 3,890 Reputation points Microsoft External Staff Moderator

2025-10-23T07:02:21.0666667+00:00

Hello @Ronson Wuniardy

Pasting the link again, However we can try to recover your tenant if you could provide us the requested details.

Quickstart: Create a new tenant in Microsoft Entra ID
Ronson Wuniardy 5 Reputation points

2025-10-27T02:27:03.6766667+00:00

I have been able to login again now by going into the signup and then instead of signing up a new user, I choose to pay-as-you-go. It works with that route for some reason.

Your answer

Ronson Wuniardy 5 Reputation points

2025-10-17T16:19:05.83+00:00

I can't login to azure portal either, so I can't submit the case from inside Azure.
Aditya N 3,890 Reputation points Microsoft External Staff Moderator

2025-10-21T06:56:29.07+00:00

Hello @Ronson Wuniardy

Thank you reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance via private message:

Tenant ID

Error Code

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored.

Email id - associated

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Do let me know if you have any queries, we are happy to assist you further.

Thanks

Aditya
Aditya N 3,890 Reputation points Microsoft External Staff Moderator

2025-10-22T13:26:34.9366667+00:00

Hello @Ronson Wuniardy

Please could you provide the details requested which are required to resolve your query in private message.
Ronson Wuniardy 5 Reputation points

2025-10-22T16:05:25.8666667+00:00

The Quickstart: Create a new tenant in Microsoft Entra ID somehow doesn't work.
Would you be able to provide the correct link? It shows bad request.
Aditya N 3,890 Reputation points Microsoft External Staff Moderator

2025-10-23T07:02:21.0666667+00:00

Hello @Ronson Wuniardy

Pasting the link again, However we can try to recover your tenant if you could provide us the requested details.

Quickstart: Create a new tenant in Microsoft Entra ID
Ronson Wuniardy 5 Reputation points

2025-10-27T02:27:03.6766667+00:00

I have been able to login again now by going into the signup and then instead of signing up a new user, I choose to pay-as-you-go. It works with that route for some reason.