Can not open any MSFT 365 apps on my NEW Mac.

Kevin Cale 0 Reputation points
2025-10-14T12:41:39.2833333+00:00

I have downloaded MSFT 365 yet when I click on any app to open, I get "MSFT Powerpoint quit unexpectedly", in a report window. Here is what it says... Translated Report (Full Report Below)

Process: Microsoft PowerPoint [14522] Path: /Applications/Microsoft PowerPoint.app/Contents/MacOS/Microsoft PowerPoint Identifier: com.microsoft.Powerpoint Version: 16.101.3 (16.101.25100321) Code Type: ARM-64 (Native) Parent Process: launchd [1] User ID: 501

Date/Time: 2025-10-14 08:36:12.5180 -0400 OS Version: macOS 15.7.1 (24G231) Report Version: 12 Anonymous UUID: 61C60D84-71D5-669B-F5A5-2D6F4338BDAE

Sleep/Wake UUID: EB9D5053-380F-4F5E-A790-5381014CF9BE

Time Awake Since Boot: 31000 seconds Time Since Wake: 654 seconds

System Integrity Protection: enabled

Dyld Error Message: 1

Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT) Exception Codes: 0x0000000000000000, 0x0000000000000000

Termination Reason: Namespace DYLD, Code 4 Symbol missing Symbol not found: _$s7CocoaUI18PresenceDimensionsC9topOffset12CoreGraphics7CGFloatVvau Referenced from: <E9A27C9A-5EE4-3BA3-B98D-04C5F298536B> /Applications/Microsoft PowerPoint.app/Contents/MacOS/Microsoft PowerPoint Expected in: <3855D3A6-622C-3318-9174-B3727D47580A> /Applications/Microsoft PowerPoint.app/Contents/Frameworks/CocoaUI.framework/Versions/A/CocoaUI (terminated at launch; ignore backtrace)

Thread 0 crashed with ARM Thread State (64-bit): x0: 0x0000000000000006 x1: 0x0000000000000004 x2: 0x000000016da4c4b0 x3: 0x0000000000000104 x4: 0x000000016da4c0b0 x5: 0x0000000000000000 x6: 0x0000000000020000 x7: 0x0000000000000000 x8: 0x0000000000000020 x9: 0xcbe6da7657120051 x10: 0x000000000003ca80 x11: 0xffffffffffff9300 x12: 0x00000001f11e9260 x13: 0x000000000000ff40 x14: 0x0000000000000002 x15: 0x0000000000000000 x16: 0x0000000000000209 x17: 0xcadd00016da4bd88 x18: 0x0000000000000000 x19: 0x0000000000000000 x20: 0x000000016da4c0b0 x21: 0x0000000000000104 x22: 0x000000016da4c4b0 x23: 0x0000000000000004 x24: 0x0000000000000006 x25: 0x0000000000002148 x26: 0x00000001f11f1ee0 x27: 0x0000000000000000 x28: 0x000000016da4ef20 fp: 0x000000016da4c080 lr: 0x00000001831e8688 sp: 0x000000016da4c040 pc: 0x00000001831d6660 cpsr: 0x80000000 far: 0x0000000000000000 esr: 0x56000080 Address size fault

Binary Images: 0x1023b0000 - 0x10445bfff com.microsoft.Powerpoint (16.101.3) <e9a27c9a-5ee4-3ba3-b98d-04c5f298536b> /Applications/Microsoft PowerPoint.app/Contents/MacOS/Microsoft PowerPoint 0x183160000 - 0x1831fb57b dyld () <8598f4c3-8cc9-38ac-b886-4d0fdf275a30> /usr/lib/dyld 0x0 - 0xffffffffffffffff ??? () <00000000-0000-0000-0000-000000000000> ???

External Modification Summary: Calls made by other processes targeting this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by all processes on this machine: task_for_pid: 0 thread_create: 0 thread_set_state: 0

VM Region Summary: ReadOnly portion of Libraries: Total=652.0M resident=0K(0%) swapped_out_or_unallocated=652.0M(100%) Writable regions: Total=9648K written=336K(3%) resident=336K(3%) swapped_out=0K(0%) unallocated=9312K(97%)

                            VIRTUAL   REGION

REGION TYPE SIZE COUNT (non-coalesced) =========== ======= ======= STACK GUARD 56.0M 1 Stack 8176K 1 VM_ALLOCATE 16K 1 VM_ALLOCATE (reserved) 944K 19 reserved VM address space (unallocated) __DATA 715K 3 __DATA_CONST 3358K 2 __DATA_DIRTY 7K 1 __LINKEDIT 618.8M 2 __TEXT 33.3M 2 __TPRO_CONST 128K 1 mapped file 174.4M 162 page table in kernel 336K 1 =========== ======= ======= TOTAL 895.8M 196 TOTAL, minus reserved VM space 894.8M 196

Full Report

{"app_name":"Microsoft PowerPoint","timestamp":"2025-10-14 08:36:12.00 -0400","app_version":"16.101.3","slice_uuid":"e9a27c9a-5ee4-3ba3-b98d-04c5f298536b","build_version":"16.101.25100321","platform":1,"bundleID":"com.microsoft.Powerpoint","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 15.7.1 (24G231)","roots_installed":0,"name":"Microsoft PowerPoint","incident_id":"98F47185-9F7A-4A65-8B08-F302E8AFBF2C"} { "uptime" : 31000, "procRole" : "Background", "version" : 2, "userID" : 501, "deployVersion" : 210, "modelCode" : "Mac16,12", "coalitionID" : 736, "osVersion" : { "train" : "macOS 15.7.1", "build" : "24G231", "releaseType" : "User" }, "captureTime" : "2025-10-14 08:36:12.5180 -0400", "codeSigningMonitor" : 2, "incident" : "98F47185-9F7A-4A65-8B08-F302E8AFBF2C", "pid" : 14522, "translated" : false, "cpuType" : "ARM-64", "roots_installed" : 0, "bug_type" : "309", "procLaunch" : "2025-10-14 08:36:12.3073 -0400", "procStartAbsTime" : 758886484543, "procExitAbsTime" : 758891537130, "procName" : "Microsoft PowerPoint", "procPath" : "/Applications/Microsoft PowerPoint.app/Contents/MacOS/Microsoft PowerPoint", "bundleInfo" : {"CFBundleShortVersionString":"16.101.3","CFBundleVersion":"16.101.25100321","CFBundleIdentifier":"com.microsoft.Powerpoint"}, "storeInfo" : {"deviceIdentifierForVendor":"9B37A4FF-81B5-598B-8CA3-D0605286E47C","thirdParty":true}, "parentProc" : "launchd", "parentPid" : 1, "coalitionName" : "com.microsoft.Powerpoint", "crashReporterKey" : "61C60D84-71D5-669B-F5A5-2D6F4338BDAE", "appleIntelligenceStatus" : {"state":"available"}, "codeSigningID" : "com.microsoft.Powerpoint", "codeSigningTeamID" : "UBF8T346G9", "codeSigningFlags" : 570495745, "codeSigningValidationCategory" : 6, "codeSigningTrustLevel" : 4294967295, "codeSigningAuxiliaryInfo" : 0, "instructionByteStream" : {"beforePC":"eAAAALwAAAAoAQAAcAAAAAABAABoAAAAGAEAADgBAAAwQYDSARAA1A==","atPC":"AwEAVH8jA9X9e7+p/QMAkb0x/pe/AwCR/XvBqP8PX9bAA1/WEC2A0g=="}, "bootSessionUUID" : "6202410B-9D8A-4B93-946C-138454A90F25", "wakeTime" : 654, "fatalDyldError" : 1, "sleepWakeUUID" : "EB9D5053-380F-4F5E-A790-5381014CF9BE", "sip" : "enabled", "exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGABRT"}, "termination" : {"code":4,"flags":518,"namespace":"DYLD","indicator":"Symbol missing","details":["(terminated at launch; ignore backtrace)"],"reasons":["Symbol not found: _$s7CocoaUI18PresenceDimensionsC9topOffset12CoreGraphics7CGFloatVvau","Referenced from: <E9A27C9A-5EE4-3BA3-B98D-04C5F298536B> /Applications/Microsoft PowerPoint.app/Contents/MacOS/Microsoft PowerPoint","Expected in: <3855D3A6-622C-3318-9174-B3727D47580A> /Applications/Microsoft PowerPoint.app/Contents/Frameworks/CocoaUI.framework/Versions/A/CocoaUI"]}, "extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0}, "faultingThread" : 0, "threads" : [{"triggered":true,"id":898121,"threadState":{"x":[{"value":6},{"value":4},{"value":6134482096},{"value":260},{"value":6134481072},{"value":0},{"value":131072},{"value":0},{"value":32},{"value":14692671036144615505},{"value":248448},{"value":18446744073709523712},{"value":8340279904,"symbolLocation":20848,"symbol":"lsl::sPoolBytes"},{"value":65344},{"value":2},{"value":0},{"value":521},{"value":14617839971648978312},{"value":0},{"value":0},{"value":6134481072},{"value":260},{"value":6134482096},{"value":4},{"value":6},{"value":8520},{"value":8340315872,"symbolLocation":56816,"symbol":"lsl::sPoolBytes"},{"value":0},{"value":6134492960}],"flavor":"ARM_THREAD_STATE64","lr":{"value":6494783112},"cpsr":{"value":2147483648},"fp":{"value":6134481024},"sp":{"value":6134480960},"esr":{"value":1442840704,"description":" Address size fault"},"pc":{"value":6494709344,"matchesCrashFrame":1},"far":{"value":0}},"frames":[{"imageOffset":484960,"symbol":"__abort_with_payload","symbolLocation":8,"imageIndex":1},{"imageOffset":558728,"symbol":"abort_with_payload_wrapper_internal","symbolLocation":104,"imageIndex":1},{"imageOffset":558780,"symbol":"abort_with_payload","symbolLocation":16,"imageIndex":1},{"imageOffset":48188,"symbol":"dyld4::halt(char const*, dyld4::StructuredError const*)","symbolLocation":312,"imageIndex":1},{"imageOffset":32984,"symbol":"dyld4::prepare(dyld4::APIs&, mach_o::Header const*)","symbolLocation":3820,"imageIndex":1},{"imageOffset":29144,"symbol":"dyld4::start(dyld4::KernelArgs*, void*, void*)::$_0::operator()() const","symbolLocation":236,"imageIndex":1},{"imageOffset":27468,"symbol":"start","symbolLocation":6000,"imageIndex":1}]}], "usedImages" : [ { "source" : "P", "arch" : "arm64", "base" : 4332388352, "CFBundleShortVersionString" : "16.101.3", "CFBundleIdentifier" : "com.microsoft.Powerpoint", "size" : 34258944, "uuid" : "e9a27c9a-5ee4-3ba3-b98d-04c5f298536b", "path" : "/Applications/Microsoft PowerPoint.app/Contents/MacOS/Microsoft PowerPoint", "name" : "Microsoft PowerPoint", "CFBundleVersion" : "16.101.25100321" }, { "source" : "P", "arch" : "arm64e", "base" : 6494224384, "size" : 636284, "uuid" : "8598f4c3-8cc9-38ac-b886-4d0fdf275a30", "path" : "/usr/lib/dyld", "name" : "dyld" }, { "size" : 0, "source" : "A", "base" : 0, "uuid" : "00000000-0000-0000-0000-000000000000" } ], "sharedCache" : { "base" : 6493388800, "size" : 5039341568, "uuid" : "e93019e7-f1c3-3ee2-9cac-6c6940bee5d1" }, "vmSummary" : "ReadOnly portion of Libraries: Total=652.0M resident=0K(0%) swapped_out_or_unallocated=652.0M(100%)\nWritable regions: Total=9648K written=336K(3%) resident=336K(3%) swapped_out=0K(0%) unallocated=9312K(97%)\n\n VIRTUAL REGION \nREGION TYPE SIZE COUNT (non-coalesced) \n=========== ======= ======= \nSTACK GUARD 56.0M 1 \nStack 8176K 1 \nVM_ALLOCATE 16K 1 \nVM_ALLOCATE (reserved) 944K 19 reserved VM address space (unallocated)\n__DATA 715K 3 \n__DATA_CONST 3358K 2 \n__DATA_DIRTY 7K 1 \n__LINKEDIT 618.8M 2 \n__TEXT 33.3M 2 \n__TPRO_CONST 128K 1 \nmapped file 174.4M 162 \npage table in kernel 336K 1 \n=========== ======= ======= \nTOTAL 895.8M 196 \nTOTAL, minus reserved VM space 894.8M 196 \n", "legacyInfo" : { "threadTriggered" : {

} }, "logWritingSignature" : "09275e3e4f8ca695b655036f2df64c85c0c89523", "trialInfo" : { "rollouts" : [ { "rolloutId" : "661464ecda55e5192b100804", "factorPackIds" : {

  },
  "deploymentId" : 240000005
},
{
  "rolloutId" : "654439cdafbf5b61207873a9",
  "factorPackIds" : {

  },
  "deploymentId" : 240000004
}

], "experiments" : [

] } }

Model: Mac16,12, BootROM 13822.1.2, proc 10:4:6 processors, 24 GB, SMC Graphics: Apple M4, Apple M4, Built-In Display: Color LCD, 2560 x 1664 Retina, Main, MirrorOff, Online Display: C27F591, 1920 x 1080 (1080p FHD - Full High Definition), MirrorOff, Online Memory Module: LPDDR5, Hynix AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x4388), wl0: Jun 24 2025 04:56:40 version 23.40.31.0.41.51.179 FWID 01-435c4c4d IO80211_driverkit-1485.8 "IO80211_driverkit-1485.8" Jul 28 2025 20:41:09 AirPort: Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports Network Service: Wi-Fi, AirPort, en0 USB Device: USB31Bus USB Device: USB31Bus USB Device: USB3.1 Hub USB Device: USB2.1 Hub Thunderbolt Bus: MacBook Air, Apple Inc. Thunderbolt Bus: MacBook Air, Apple Inc.

Microsoft 365 and Office | PowerPoint | For home | iOS
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2025-10-14T13:26:12.9866667+00:00

    Hi Kevin Cale,

    Thanks for sharing the details and crash report. The “Microsoft PowerPoint quit unexpectedly” issue on macOS 15.7 with ARM architecture is often related to compatibility or missing framework files. Here are some steps that have worked for others:

    Update Office
    Open Microsoft AutoUpdate and install the latest version. If that fails, download the full installer from the official Microsoft site and reinstall.

    Clear Cache and Preferences
    Quit all Office apps. In Finder, go to:
    ~/Library/Containers and delete:
    com.microsoft.Powerpoint

    Then go to:
    ~/Library/Group Containers and delete:
    UBF8T346G9.Office
    Restart your Mac.

    Grant Full Disk Access
    Go to System Settings > Privacy & Security > Full Disk Access
    Add Microsoft PowerPoint and Microsoft AutoUpdate.

    Create a New User Profile
    Add a new Administrator account under System Settings > Users & Groups
    Install Office under that account and test.

    Reinstall Completely
    Use the Microsoft Office Removal Tool to uninstall
    Restart and reinstall the latest build for macOS Sequoia from Microsoft’s official site.

    Temporary Workaround
    Use Office for the Web at office.com until the local apps are fixed.

    Let me know if you need detailed steps for any of these options. If this answer helps, marking it as helpful or accepted can make it easier for others to find the solution too.

    Best,
    Carl

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.