Whenever we have to restart a VM, it becomes unreachable.

Hi AbdulQadir Kola-Olukotun

Welcome to Microsoft Q&A Platform. Thank you for reaching out & hope you are doing well.

Please go to the affected VM in the Azure portal​, help section, and select Resource Health​ an verify whether the VM shows as "running" but check for any underlying Azure platform issues​

Virtual machine stuck in a failed state : https://learn.microsoft.com/en-us/troubleshoot/azure/virtual-machines/windows/vm-stuck-in-failed-state?tabs=portal

Troubleshoot Remote Desktop connections to an Azure virtual machine : https://learn.microsoft.com/en-us/troubleshoot/azure/virtual-machines/windows/troubleshoot-rdp-connection

We can also check in the Azure portal, select VM and then Boot diagnostics​ and then need to check the console logs and screenshot to identify if the VM is experiencing boot issues​.

Boot diagnostics to troubleshoot virtual machines in Azure : https://learn.microsoft.com/en-us/troubleshoot/azure/virtual-machines/windows/boot-diagnostics

Also check with Network Security Group (NSG) Rules that allows RDP traffic on port 3389 - https://learn.microsoft.com/en-us/troubleshoot/azure/virtual-machines/windows/troubleshoot-rdp-connection

Additionally check for Windows Azure VM Guest Agent service is running - https://docs.azure.cn/en-us/virtual-machines/restore-point-troubleshooting?tabs=windows#step-2-check-the-health-of-azure-vm-guest-agent-service

Regards

Himanshu

AbdulQadir Kola-OlukotunCould you please provide an update on this post?

Kindly let us know if the suggested steps help or you need further assistance on this issue. Additionally reached via private messages for PII details information.

Many thanks, Himanshu Shekhar. The VM is still problematic. Can we please proceed with the private messages?

Thanks AbdulQadir Kola-Olukotun for sharing details ,will schedule a call to discuss .

AbdulQadir Kola-Olukotun - we have asked few additional details via private messages please assist in sharing details