All bluetooth headset mic is not working with Window 11

Timothy Liew 160

mic is not working for all bluetooth headset. The bluetooth show connected with both sound and mic, but there are none of Window program can access the mic function. FYI, before the Window Updates, everything is fine.

Gonzalo Pirovano 5 Reputation points

2025-11-11T17:35:29.1866667+00:00

Same Issue here, i have 20 users that the update broke their bluetooh headset, tried with the intel driver, different headsets, the manual KB5067036 install is not allowed either
SKT 15 Reputation points

2025-12-03T02:36:38.99+00:00

I am having the same issue on my work laptop and it is making it incredibly difficult to attend and participate in company meetings. I have tried all the things others in this thread have tried and nothing has worked. Updating my system and drivers have not helped either. Rolling back updates is not an option for my work computer. When will Microsoft fix this?
Sarthak Singh 10 Reputation points

2026-02-18T13:23:39.1133333+00:00

My devices- Asus vivobook S15 OLED and Realme wireless 5 ANC{Neckband}

I had this same issue, where all Bluetooth earphones (neckband with mic) started showing just "connected audio" and no mic after updating windows 11 on my laptop in December. I did everything suggested to solve this problem but nothing worked. I have intel EVO Laptop

SOLUTION: First remove all saved Bluetooth devices from your PC. Then open device manager, go to "Audio inputs and outputs" dropdown section and remove all Bluetooth devices. then restart your device. These steps finally SOLVED MY PROBLEM.

In my case, it started showing "connected mic, audio" under my Bluetooth audio device name whichever I paired with my PC and in all others (Bluetooth earphones too) too. Mic also started working too as I did a zoom call after this process.

Hope it helps
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44 answers

Stephen Pettifer 35 Reputation points

2025-10-21T11:25:24.8166667+00:00

Adding this as an answer as well as a comment for visibility for others. I can confirm that removing KB5066835 and the removing and re-adding my Pixel Buds 2a has resulted in the buds now working. I can't get the Bose QC 35 II to work, and not tried the older Pixel Buds Pro because they aren't the ones I actually wanted to use. So it looks like KB5066835 is the culprit, and I'll have to wait and see if KB5070773 fixes things or not. I don't want to leave the system at risk by not having updates installed, but when the updates break stuff randomly then what choice do I have?
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Kiril 111 Reputation points

2025-10-22T11:34:52.7133333+00:00

Update KB5070773 didn't fix it for me.

Stephen Pettifer 35 Reputation points

2025-10-22T11:38:53.9533333+00:00

That's a shame. Would be worth looking at the other 'fix' I found - disabling LE bluetooth or changing the bluetooth device discovery from Default to Advanced, re-pairing the device, and clicking the 1 of 2 entries in the pair menu that actually looks like separate earbuds (depending on what options are available to you and what device you are trying to use). That was taken from here: https://www.reddit.com/r/pixelbuds/comments/1fxbwnt/solved_windows_11_pixel_pro_buds_2/
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Vivian-HT 17,900 Reputation points Microsoft External Staff Moderator

2025-10-22T04:51:37.9233333+00:00
Dear @Timothy Liew,

I’m truly sorry for the trouble you’ve been experiencing with Bluetooth audio on Windows 11. I know how important your headset setup is for calls and daily work, and I appreciate the care you’ve taken to test different combinations.

Based on what we’re seeing across multiple cases as many users have reported the same issue after the latest Windows 11 update, this behavior is very likely due to a limitation in the latest Windows 11 update affecting how Bluetooth audio profiles are routed (stereo playback vs. hands‑free with mic). Your observation is spot‑on:
- It doesn’t work when Bluetooth Headset A is set as the microphone and Bluetooth Headset B is set as the speaker.
- It does work when Bluetooth Headset A is the microphone and the laptop’s speakers handle audio.
Current Workaround:

Your current workaround, use Headset A for the mic and keep laptop speakers for audio, is a good and stable solution. It avoids the profile conflict and keeps calls reliable.

Recommendations:

1/ Keep Windows Update turned on This ensures you’ll receive Microsoft’s patch as soon as it’s released.

2/ Report the issue via the Feedback Hub Your report helps Microsoft prioritize a fix and capture the device details that matter. How‑to: Send feedback to Microsoft with the Feedback Hub app

3/ (Optional) Roll back the recent update If the problem started right after an update and the Go back option is available (usually within ~10 days). Please follow the Microsoft Official Guide here: How to uninstall a Windows Update
- If enough users raise feedback through the Feedback Hub, it significantly increases the chances that Microsoft will prioritize this issue for a faster fix. Microsoft uses the volume and quality of feedback reports to identify widespread problems and allocate engineering resources accordingly.
Note: Please be reassured that you are not alone, I’ll continue to monitor this case and will reach out to you with any new updates as soon as possible.

Again, I truly appreciate your patience and understanding. If you have any further questions or need clarification, please feel free to reach out.

I'm looking forward for your reply.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
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Özbakir, Ugur /Extern 0 Reputation points

2025-10-22T06:18:06.0466667+00:00

@Vivian-HT which Windows 11 Updates causes the Problem ? Our Company DVAG in Germany has the same Problem with the microphone on the Headsets, no matter if it is a Bluetooth or a USB Headset. We have about 20-30 Users which have the Problem that they can hear everything in Teams meetings via the Headset but the microphone is not working so the opposite Person cannot hear them.

Timothy Liew 160 Reputation points

2025-10-22T06:35:59.7933333+00:00

after install the above updates, one Logitech bluetooth headset is fixed. Another bluetooth headset is still not working.

Vivian-HT 17,900 Reputation points Microsoft External Staff Moderator

2025-10-22T06:49:03.2033333+00:00

Dear @Timothy Liew,

Thank you for sharing the update and for all the effort you’ve put in so far. I’m glad to hear that one of your headsets is now working after the recent updates, that’s great progress! For the other headset that’s still not functioning, it might still need to wait for the new Windows update.

Microsoft is actively working on additional patches to address these issues. Please keep Windows Update turned on, as this ensures you’ll receive the fix as soon as it’s released. While waiting, you can continue using your current workaround or the headset that is working properly.

Therefore, I highly recommend you accept the answer that brings helpful information and vote it up. Once marked, it will automatically pin to top. Since many users have reported the same issue after the latest Windows 11 update and they will also search information in this community, your valuable vote up will definitely also help other users who have similar queries easily to find the correct channel and useful information more quickly.

I truly appreciate your patience and understanding. If you have any further questions or need clarification, please feel free to reach out.

I'm looking forward for your reply.

Martin Swinkels 1 Reputation point

2025-10-29T08:49:31.5366667+00:00

Same issue here, but I would like to add another workaround to configure your preference:

It does also work when laptop is the microphone and the Bluetooth Headset A speakers handle audio.

Nico R 0 Reputation points

2025-10-29T10:04:19.9333333+00:00

@Vivian-HT The update didn't help me at all. This is really a mess, since 5 weeks.
I use Qualcomm, not Intel. The microphone idea ist a possible solution. But using teams with the notebook microphone brings a lot of noices if you are not in an absolute quite environment.
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Stephen Pettifer 35 Reputation points

2025-10-22T07:58:04.64+00:00

Another option suggested on a Reddit thread might also help:

Open Bluetooth & devices > Devices and find the option for "Use LE Audio when available" and switch this off (reboot required). If you do not have this option then look for the "Bluetooth devices discovery" option and switch from Default to Advanced. This solution was posted a year ago so clearly the bluetooth audio implementation has been broken for some time.

Prior to the headsets not working at all, I was also having issues with the Pixel Buds 2a only working on one side. Disabling LE helped that problem. Not ideal because of course the batteries will run out sooner, but until Microsoft, or whoever they push the blame onto, fixes their broken nonsense I have to do whatever I can in order to be able to still make calls.

https://www.reddit.com/r/pixelbuds/comments/1fxbwnt/solved_windows_11_pixel_pro_buds_2/
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Jackson 0 Reputation points

2025-10-23T16:50:47.6366667+00:00

Same issue with my headset mic it’s a USB and it worked just fine till one of the recent windows updates broke my mic fully can’t talk on anything
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Don Lim [NSSG] 0 Reputation points

2025-10-27T06:20:49.3366667+00:00

I'm encountering the same issue too.

Tried uninstalling and repairing the the bluetooth earphones, and the same issue persist.

It will either just allow me audio, with no mic, or vice-versa just mic without any audio.

Tried with a second bluetooth sepaker and confirm the same findings.

Yet, both my bluetooth earphones and bluetooh speaker works perfectly with my mobile phone.

Also need to highlight that before 20Oct, this issue is non-existent. I'm pretty sure a Windows update broke something . In particular KB5066835 was the update
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All bluetooth headset mic is not working with Window 11

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