All bluetooth headset mic is not working with Window 11

Timothy Liew 160

mic is not working for all bluetooth headset. The bluetooth show connected with both sound and mic, but there are none of Window program can access the mic function. FYI, before the Window Updates, everything is fine.

Gonzalo Pirovano 5 Reputation points

2025-11-11T17:35:29.1866667+00:00

Same Issue here, i have 20 users that the update broke their bluetooh headset, tried with the intel driver, different headsets, the manual KB5067036 install is not allowed either
SKT 15 Reputation points

2025-12-03T02:36:38.99+00:00

I am having the same issue on my work laptop and it is making it incredibly difficult to attend and participate in company meetings. I have tried all the things others in this thread have tried and nothing has worked. Updating my system and drivers have not helped either. Rolling back updates is not an option for my work computer. When will Microsoft fix this?
Sarthak Singh 10 Reputation points

2026-02-18T13:23:39.1133333+00:00

My devices- Asus vivobook S15 OLED and Realme wireless 5 ANC{Neckband}

I had this same issue, where all Bluetooth earphones (neckband with mic) started showing just "connected audio" and no mic after updating windows 11 on my laptop in December. I did everything suggested to solve this problem but nothing worked. I have intel EVO Laptop

SOLUTION: First remove all saved Bluetooth devices from your PC. Then open device manager, go to "Audio inputs and outputs" dropdown section and remove all Bluetooth devices. then restart your device. These steps finally SOLVED MY PROBLEM.

In my case, it started showing "connected mic, audio" under my Bluetooth audio device name whichever I paired with my PC and in all others (Bluetooth earphones too) too. Mic also started working too as I did a zoom call after this process.

Hope it helps
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44 answers

Prashanth Methuku 0 Reputation points

2025-10-18T21:44:21.4066667+00:00

why my airpoad not working blouthe
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Timothy Liew 160 Reputation points

2025-10-20T06:47:43.62+00:00
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Timothy Liew 160 Reputation points

2025-10-20T06:48:31.69+00:00

@v
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Peter Longley 10 Reputation points

2025-10-20T13:38:02.2666667+00:00

We have the same issue with all the new Windows 11 laptops we have just rolled out circa 150. Our experience is that every call that the user receives the Teams system will show as not muted, but the other side cannot hear you and the mic symbol in teams doesn't show any activity.

However, if you mute yourself via the headset and then un-mute it starts to work again.

We have also disconnected Bluetooth and re-added which works correctly for at least 1 call but then stops again.
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Christoph Geiser 0 Reputation points

2025-10-21T10:15:28.8666667+00:00

@Peter Longley which KB/Update did you rollback exactly? Might want to try this as well.
Did everything work normal after the rollback or are the experience you describe after the rollback?

Peter Longley 10 Reputation points

2025-10-21T10:19:38.3466667+00:00

I have not rolled back at all. Although this morning I have noticed a pending restart for the Cumulative Update for Windows 11 (KB5070773) and it seems the issue might be resolved (not fully confirmed as more testing is required).

Stephen Pettifer 35 Reputation points

2025-10-21T10:50:28.75+00:00

I've just checked my machine and my OS Build is 26100.6899, but KB5070773 targets OS Builds 26200.6901 and 26100.6901, so no resolution for me yet. I also can't roll back installed updates (or at least I don't think I can, there is something I can try and will do so and report back the results if so) thanks to corporate restrictions. Guess I'll have to wait and see if 6901 gets rolled out to me over the next few days. Edit: Just realised KB5070773 is 26100.6901, but nonetheless I can't get it yet.

Stephen Pettifer 35 Reputation points

2025-10-21T11:22:26.99+00:00

OK, I was able to uninstall KB5066835 and now at least my Pixel Buds 2a have started working (after re-pairing them). The Bose QC 35 II are not, even after re-pairing, and they were the ones that were actually working the best before now. Still, at least I have one bluetooth headset working now. I'll wait and see what happens when/if I get KB5070773.

Christoph Geiser 0 Reputation points

2025-10-21T11:53:22.0833333+00:00

Thanks Peter and Stephen for your information. I will check with one of my users, if she got KB5070773 and we will also try to uninstall KB5066835.

Christoph Geiser 0 Reputation points

2025-10-21T13:05:04.72+00:00

Unfortunately uninstalling KB5066835 did not help in our case. The headset in question was a H800 by Logitech. It got connected but was not available at all in the audio settings 😅

so for our case, we might need to wait for a fix.

Stephen Pettifer 35 Reputation points

2025-10-21T14:36:19.27+00:00

That's unfortunate. I did end up removing all bluetooth headsets as I had tried three different ones, and then just re-adding the one I wanted, but I assume you have tried re-pairing yours to no avail?

Peter Longley 10 Reputation points

2025-10-24T09:05:50.5766667+00:00

I have now tested fully and the issue still remains, I have the latest patches on my W11 machine and have also tried to turn off the "Use LE Audio when available" but still the only option is to (once the call has connected (mute via the headset and un-mute again).

The issue is not just with Teams either, it has the same effect on Zoom calls.

This is a serious issue for users that have many calls\meetings every day.

Some feedback from MS to advise when the issues will be resolved and how would be appreciated.
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Vivian-HT 17,900 Reputation points Microsoft External Staff Moderator

2025-10-21T01:18:01.4466667+00:00
Dear @Timothy Liew,

I’m truly sorry for the disruption you’ve been facing with your Bluetooth headset, especially when you use your mic for calls and daily work. Thank you for your patience and for the steps you’ve already tried.

From what we’re seeing, this is not an isolated case. Many users have reported the same issue after the latest Windows 11 update, and this looks like a known limitation in the latest Windows 11 release affecting Bluetooth audio/mic behavior.

One of the most effective ways to speed up the fix is to report this issue directly to Microsoft using the Feedback Hub app. Every report helps Microsoft prioritize the problem and release a patch sooner. Please follow the Microsoft Official Guide here: Send feedback to Microsoft with the Feedback Hub app

Moreover, Microsoft will be releasing patches for Bluetooth and microphone issues. Keeping your Window updates enabled ensures you’ll get the fix automatically as soon as it’s available.

Otherwise, if rollback remains an option for you, and you need stability urgently, you can also consider rolling back the recent Windows update while waiting for the fix: Please follow the Microsoft Official Guide here: How to uninstall a Windows Update

While Microsoft is working on a fix, the fastest and most effective way to troubleshooting this now is to engage Microsoft Support so they can run deeper diagnostics and apply targeted patches.

Please contact Microsoft Support:
- In Windows: Settings > System > Troubleshoot > Other troubleshooters > Get Help
- Online: https://support.microsoft.com/contactus > Choose Window
Note: Please be reassured that you are not alone, I’ll continue to monitor this case and will reach out to you with any new updates as soon as possible.

I hope this information is helpful. Thank you for your patience and your understanding.

If you have any questions, please feel free to reach out. I'm looking forward for your reply.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
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Timothy Liew 160 Reputation points

2025-10-21T01:40:28.9833333+00:00

Please contact Microsoft Support:

In Windows: Settings > System > Troubleshoot > Other troubleshooters > Get Help

Online: https://support.microsoft.com/contactus > Choose Window

Note: Please be reassured that you are not alone, I’ll continue to monitor this case and will reach out to you with any new updates as soon as possible.

I hope this information is helpful. Thank you for your patience and your understanding.

If you have any questions, please feel free to reach out. I'm looking forward for your reply.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

WHEN I CLICK THE LINK BELOW

Online: https://support.microsoft.com/contactus > Choose Window

IT IS BACK TO THIS FORUM AGAIN.

Timothy Liew 160 Reputation points

2025-10-21T21:38:49.87+00:00

Vivian-HT,

I have tried different method, the mic is working when speaker is using other device. Eg. I set the mic input is Bluetooth Headset, speaker output is Laptop built in Speaker, then Bluetooth Headset input is working. Could you please ask your Engineering Team to fix the conflicts between Mic and Speaker as it is clashing each other.

Timothy Liew 160 Reputation points

2025-10-21T21:46:58.47+00:00

it doesn't work if bluetooth headset A is set to mic and bluetooth headset B is set to speaker. it only works when bluetooth headset A is set to mic during laptop speaker is set to speaker.
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Christoph Geiser 0 Reputation points

2025-10-21T10:13:53.5033333+00:00

This is a pretty bad bug and it limits many of us to working properly, especially in customer communication.

For some, I might have a workaround: if the Headset also comes with a Dongle, use this. Then the connection is not via BT, but through the Dongle. In this case it works.

For the BT connection I have the same issues and they do not seem resolved yet.
Will connect MS support about this soon as well.

Is there anywhere, we can track the bug issue to get updated, when there is a patch available?

Thanks!

Christoph
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All bluetooth headset mic is not working with Window 11

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