All bluetooth headset mic is not working with Window 11

Timothy Liew 160

mic is not working for all bluetooth headset. The bluetooth show connected with both sound and mic, but there are none of Window program can access the mic function. FYI, before the Window Updates, everything is fine.

Gonzalo Pirovano 5 Reputation points

2025-11-11T17:35:29.1866667+00:00

Same Issue here, i have 20 users that the update broke their bluetooh headset, tried with the intel driver, different headsets, the manual KB5067036 install is not allowed either
SKT 15 Reputation points

2025-12-03T02:36:38.99+00:00

I am having the same issue on my work laptop and it is making it incredibly difficult to attend and participate in company meetings. I have tried all the things others in this thread have tried and nothing has worked. Updating my system and drivers have not helped either. Rolling back updates is not an option for my work computer. When will Microsoft fix this?
Sarthak Singh 10 Reputation points

2026-02-18T13:23:39.1133333+00:00

My devices- Asus vivobook S15 OLED and Realme wireless 5 ANC{Neckband}

I had this same issue, where all Bluetooth earphones (neckband with mic) started showing just "connected audio" and no mic after updating windows 11 on my laptop in December. I did everything suggested to solve this problem but nothing worked. I have intel EVO Laptop

SOLUTION: First remove all saved Bluetooth devices from your PC. Then open device manager, go to "Audio inputs and outputs" dropdown section and remove all Bluetooth devices. then restart your device. These steps finally SOLVED MY PROBLEM.

In my case, it started showing "connected mic, audio" under my Bluetooth audio device name whichever I paired with my PC and in all others (Bluetooth earphones too) too. Mic also started working too as I did a zoom call after this process.

Hope it helps
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44 answers

Brendan Baker 5 Reputation points

2025-10-29T14:14:56.6733333+00:00
I have the ThinkPad T14s Gen 6, and I am experiencing the same Bluetooth headset issue. The problem didn't start until I updated to Windows 11 Version 10.0.26200 Build 26200 (October CU update); I suspect KB5066835 is the culprit.

Issue Description: Bluetooth headsets connect successfully and work for media playback (videos, music, system sounds). However, when applications attempt to use the headset in communication mode (with microphone), both audio output and microphone input fail completely.

Impact: This affects all communication applications including Zoom, Teams, 3CX, and others. The headset appears connected in Windows settings, but apps cannot utilize it for two-way communication.

System Details:
- Device: ThinkPad T14s Gen 6
- OS: Windows 11 Version 10.0.26200 Build 26200
- Suspected Update: KB5066835
- Symptom onset: Immediately after October CU update
This is a critical issue that effectively removes the ability to use Bluetooth headsets for calls and meetings on affected systems. This needs to be addressed urgently.
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Stephen Pettifer 35 Reputation points

2025-10-29T14:52:12.4233333+00:00

Interesting - I also have a Thinkpad (P16s Gen 3) and I'm sure at least one other person mentioned having a Lenovo. That may just be coincidence but I wonder if Lenovos are a common thread? I updated the bluetooth driver to the version released yesterday (although when I pair my pixel buds the driver version displayed is NOT the version of the driver I installed at all). The only way I have got things working is to uninstall the KB, and even then it stopped working again at some point, and I have had to uninstall it again since thanks to corporate update policies.

Nico R 0 Reputation points

2025-10-29T14:58:01.6+00:00

Mine is also a ThinkPad T14s Gen 6.
The Lenovo support was not very helpful so far.
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OKTOVAN YUSRIADY 15 Reputation points

2025-10-29T05:21:27.7133333+00:00

I ran into the same issue — after the recent Windows 11 update, none of my Bluetooth headsets’ microphones worked anymore. The Bluetooth connection showed “connected with voice and music,” but no Windows apps could actually access the mic. Everything had been fine before the update.

What fixed it for me was updating the Intel Wireless Bluetooth driver to the latest version:

https://www.intel.com/content/www/us/en/download/18649/intel-wireless-bluetooth-drivers-for-windows-10-and-windows-11.html

Driver version: 23.170.0 Release notes: This version supports the latest Microsoft Windows 11 25H2.

After installing the update and rebooting, my Bluetooth headset mic started working normally again. If you’re having the same issue, I highly recommend giving this driver update a try.
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Stephen Pettifer 35 Reputation points

2025-10-29T09:10:17.2233333+00:00

This has indeed fixed things, and can confirm that it is installed on top of KB5066835. Brilliantly, it was released only yesterday (28th October) a full 2 weeks after the Windows update - I had checked the bluetooth driver was up to date after the Windows update but didn't clock the release date of the last version. Drives me insane that breaking changes get pushed out and drivers then lag behind. EDIT: Still not working - I forgot I had switched the microphone to use the one built into my webcam. Microphone is still not working in teams or slack or in windows settings. Absolute farce.

David Sokolic 0 Reputation points

2025-11-08T20:52:38.65+00:00

I also tried this with my Lenovo laptop. Installed 23.170.0.3 - and still the microphone for bluetooth headsets does not work. I tried with multiple bluetooth headsets and they all exhibit the same behavior. This is very annoying as video conferencing is an essential tool for work and I have wasted hours on this.

David Sokolic 0 Reputation points

2025-11-08T21:41:22.5533333+00:00

Eventually fixed this and got my headset working by just downgrading to 2024H2 per the instructions here - https://www.youtube.com/watch?v=G1J1aBuxH4Y This also took quite some time. Cumulatively - I wasted about 8 hours on this just to get back to where I was. Microsoft - please check that bluetooth audio headsets work BEFORE releasing your windows updates. For many people - myself included - working headsets are a critical requirement. This is much more important than whatever feature updates you put in this update which broke bluetooth headsets

Wandzilak, Przemyslaw 5 Reputation points

2026-03-11T21:03:50.3766667+00:00

Exactly the same with multiple Bluetooth devices (including WH-1000XM5) just in 2026 at Windows 11 24H2 26100.7781 (which fixed the issues described above), BT driver is latest 24.20.0.3.

All seems correct but no application including MS TEAMS/Sound recorder can actually record anything.

All good with my mobile android device so its not general headset issue but Windows driver problem.

I ran into the same issue — after the recent Windows 11 update, none of my Bluetooth headsets’ microphones worked anymore. The Bluetooth connection showed “connected with voice and music,” but no Windows apps could actually access the mic. Everything had been fine before the update.
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Nico R 0 Reputation points

2025-10-27T12:25:55.06+00:00

I have the same annoying issue since Mid of September.
I tried all of that stuff above already.

I have an snapdragon processor. I don't know if that helps.

The Lenovo Support replaced today the WLAN module.
Afterwards the microphone worked in teams but not the speaker anymore.
I reinstalled Teams. Afterwards again: Microphone does not work.

This is making me mad - since 5 weeks. I cannot work like that.
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Brendan Baker 5 Reputation points

2025-10-29T13:27:28.3866667+00:00

I am also having this issue. The issue didn't start until I updated; I suspect KB5066835 is the culprit. However, there has been no acknowledgment from MS about this issue. It removes the functionality of a laptop if you cannot use a Bluetooth headset for communications.

This is a BIG issue and needs to be addressed.
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Don Lim [NSSG] 0 Reputation points

2025-10-27T06:20:49.3366667+00:00

I'm encountering the same issue too.

Tried uninstalling and repairing the the bluetooth earphones, and the same issue persist.

It will either just allow me audio, with no mic, or vice-versa just mic without any audio.

Tried with a second bluetooth sepaker and confirm the same findings.

Yet, both my bluetooth earphones and bluetooh speaker works perfectly with my mobile phone.

Also need to highlight that before 20Oct, this issue is non-existent. I'm pretty sure a Windows update broke something . In particular KB5066835 was the update
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All bluetooth headset mic is not working with Window 11

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