All bluetooth headset mic is not working with Window 11

Timothy Liew 160

mic is not working for all bluetooth headset. The bluetooth show connected with both sound and mic, but there are none of Window program can access the mic function. FYI, before the Window Updates, everything is fine.

Gonzalo Pirovano 5 Reputation points

2025-11-11T17:35:29.1866667+00:00

Same Issue here, i have 20 users that the update broke their bluetooh headset, tried with the intel driver, different headsets, the manual KB5067036 install is not allowed either
SKT 15 Reputation points

2025-12-03T02:36:38.99+00:00

I am having the same issue on my work laptop and it is making it incredibly difficult to attend and participate in company meetings. I have tried all the things others in this thread have tried and nothing has worked. Updating my system and drivers have not helped either. Rolling back updates is not an option for my work computer. When will Microsoft fix this?
Sarthak Singh 10 Reputation points

2026-02-18T13:23:39.1133333+00:00

My devices- Asus vivobook S15 OLED and Realme wireless 5 ANC{Neckband}

I had this same issue, where all Bluetooth earphones (neckband with mic) started showing just "connected audio" and no mic after updating windows 11 on my laptop in December. I did everything suggested to solve this problem but nothing worked. I have intel EVO Laptop

SOLUTION: First remove all saved Bluetooth devices from your PC. Then open device manager, go to "Audio inputs and outputs" dropdown section and remove all Bluetooth devices. then restart your device. These steps finally SOLVED MY PROBLEM.

In my case, it started showing "connected mic, audio" under my Bluetooth audio device name whichever I paired with my PC and in all others (Bluetooth earphones too) too. Mic also started working too as I did a zoom call after this process.

Hope it helps
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44 answers

Peter 15 Reputation points

2026-01-15T08:05:25.15+00:00

For my AMD laptop, the issue is solved in the AMD Audio CoProcessor driver version 6.0.3.117. Just do "sudo apt upgrade"... haha kidding. No, I have no idea where this driver comes from. Did it come with a manual AMD Catalyst update, from Windows Update, from some Lenovo Thinkpad Useless Advantage Upgrading app? Maybe Microsoft CoPilot installed it. Who knows? Good luck.
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SKT 15 Reputation points

2026-01-14T20:16:22.84+00:00

Is there any hope at all that Microsoft will eventually fix this? Right now, the IT dept at the company I work for is basically telling me that they no longer support bluetooth devices for use with our laptops. It was suggested to me that I switch to a MacBook, because bluetooth works with those.
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Georg 10 Reputation points

2025-12-08T11:04:22.62+00:00

Turns out there might be problems with Microsoft distributed AMD Bluetooth drivers. Have a look at this post:

https://rog-forum.asus.com/t5/rog-ally/bluetooth-headset-connected-but-has-no-sound/td-p/1125842

My driver for AMD Audio CoProcessor was downgraded from 6.0.3.116 to 6.0.0.109.

My driver for AMD Bluetooth Audio Device was downgraded from 6.0.3.37 to 6.0.0.31.

Everything Works fine now.
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Peter 15 Reputation points

2025-12-07T22:05:31.4433333+00:00
The solution for AMD laptops is to open Device Manager, find "Sound, video and game controllers," right-click the "AMD Bluetooth Audio Device," select Disable device. If it doesnt work immediately then try a reboot. This worked for Lenovo Thinkpad P14s Gen 5 AMD. Evidently a recent AMD driver update causes this problem.

Update: Adding a more complete solution from Georg's comments:
- Roll back AMD Audio CoProcessor from 6.0.3.116 to 6.0.0.109.
- Roll back AMD Bluetooth Audio Device from 6.0.3.37 to 6.0.0.31.
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Georg 10 Reputation points

2025-12-08T09:48:18.9033333+00:00

Interesting. We have several T14s Gen5 with this problem. Disabling the AMD Bluetooth Device removed the bluetooth microphone from the selectable devices in 'Sound' settings, so I have to use the internal PC microphone. But it turns out the speaker part of the headphones now has started to work again. Thanks very much! The problem isn't exactly solved, but I'm closer to finding out what causes it.

Georg 10 Reputation points

2025-12-08T11:04:04.5266667+00:00

Turns out there might be problems with Microsoft distributed AMD Bluetooth drivers. Have a look at this post:

https://rog-forum.asus.com/t5/rog-ally/bluetooth-headset-connected-but-has-no-sound/td-p/1125842

My driver for AMD Audio CoProcessor was downgraded from 6.0.3.116 to 6.0.0.109.

My driver for AMD Bluetooth Audio Device was downgraded from 6.0.3.37 to 6.0.0.31.

Everything Works fine now.

SKT 15 Reputation points

2025-12-08T19:04:29.6133333+00:00

Unfortunately, for those of us on machines managed by corporate IT departments, we may not have the option to do a roll back (or an update, once the issue is fixed). Our IT departments control what updates we get, and when.
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Peter 15 Reputation points

2025-12-01T04:38:15.65+00:00

No bluetooth audio devices work with Lenovo Thinkpad P14s Gen 5 AMD in Windows 11 Pro 25H2. This is not a hardware problem because bluetooth audio works when booting from an Ubuntu Live USB. The problem appears in a recent Windows update. I have tried a Bose SoundLink Flex 2 bluetooth speaker, Nothing Ear 3 bluetooth earbuds, and Google Pixel earbuds.

Both KB5068861 (26200.7171) and KB5068861 (26100.7171) are installed.

audiosrv.dll file version is 10.0.26100.7019.

In Control Panel - Sound - [any Bluetooth device] - Properties - Advanced tab, clicking "Test" opens an "Error!" popup window with message "Failed to play test tone." The only audio format listed is "2 channel, 16 bit, 48000 Hz". This applies to all audio bluetooth devices.

Bluetooth hardware is "Qualcomm FastConnect 6900 Bluetooth Adapter" with driver version 2.0.0.1292.
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SKT 15 Reputation points

2025-12-08T19:11:23.0733333+00:00

My issue is also on a Thinkpad. The IT department at my local site has told me that there is nothing they can do, as corporate IT determines when/if we will get various updates. So, any of us with this issue seem to have no path forward other than reverting back to wired headsets.
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All bluetooth headset mic is not working with Window 11

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