All bluetooth headset mic is not working with Window 11

Timothy Liew 160

mic is not working for all bluetooth headset. The bluetooth show connected with both sound and mic, but there are none of Window program can access the mic function. FYI, before the Window Updates, everything is fine.

Gonzalo Pirovano 5 Reputation points

2025-11-11T17:35:29.1866667+00:00

Same Issue here, i have 20 users that the update broke their bluetooh headset, tried with the intel driver, different headsets, the manual KB5067036 install is not allowed either
SKT 15 Reputation points

2025-12-03T02:36:38.99+00:00

I am having the same issue on my work laptop and it is making it incredibly difficult to attend and participate in company meetings. I have tried all the things others in this thread have tried and nothing has worked. Updating my system and drivers have not helped either. Rolling back updates is not an option for my work computer. When will Microsoft fix this?
Sarthak Singh 10 Reputation points

2026-02-18T13:23:39.1133333+00:00

My devices- Asus vivobook S15 OLED and Realme wireless 5 ANC{Neckband}

I had this same issue, where all Bluetooth earphones (neckband with mic) started showing just "connected audio" and no mic after updating windows 11 on my laptop in December. I did everything suggested to solve this problem but nothing worked. I have intel EVO Laptop

SOLUTION: First remove all saved Bluetooth devices from your PC. Then open device manager, go to "Audio inputs and outputs" dropdown section and remove all Bluetooth devices. then restart your device. These steps finally SOLVED MY PROBLEM.

In my case, it started showing "connected mic, audio" under my Bluetooth audio device name whichever I paired with my PC and in all others (Bluetooth earphones too) too. Mic also started working too as I did a zoom call after this process.

Hope it helps
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44 answers

Georg 10 Reputation points

2025-12-08T11:04:22.62+00:00

Turns out there might be problems with Microsoft distributed AMD Bluetooth drivers. Have a look at this post:

https://rog-forum.asus.com/t5/rog-ally/bluetooth-headset-connected-but-has-no-sound/td-p/1125842

My driver for AMD Audio CoProcessor was downgraded from 6.0.3.116 to 6.0.0.109.

My driver for AMD Bluetooth Audio Device was downgraded from 6.0.3.37 to 6.0.0.31.

Everything Works fine now.
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André Pedro Peixoto 0 Reputation points

2025-11-24T12:36:10.9033333+00:00

Hello,
Same problem... here's what I noticed about this issue.

I've a Lenovo L16 Gen 2 and when I connect my Soundcore A40 via bluetooth I can't use the microphone, unless I change the sound output to the laptop speakers.

So, if I have output set to the A40 then only the lapics wtop mork.
If I have the output set to the Speakers of the laptop, then I can use the microphone of A40....

I also tested with another BT headset HD 458BT and I get the same behaviour.

Did the same thing in my desktop computer and both work fine.
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Özbakir, Ugur /Extern 0 Reputation points

2025-11-24T15:14:18.0833333+00:00

Did you tried KB5068861 Update to solve the issue ? I will try it tomorrow on 3 Clients from our Users.

Georg 10 Reputation points

2025-11-24T15:30:49.5666667+00:00

Hello, KB5068861 worked for me a couple of hours, but now the problem is back. T14 Gen 5, Windows 11 25H2. All drivers updated via Windows Update, Lenovo Vantage and AMD Adrenalin.. Have the same problem on two identical laptops. One is a fresh install. Bluetooth headphones: Bose QC35 and iPods. No sound in from the microphones. Have just tested with Epos/Sennheiser 660 and a Jabra headset. Both 'certified' for Windows/Teams. Same result. No sound in. And Teams reports 'error' on all these devices. Bose QC35 II works excellent with cable.
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Daniel Swafford 0 Reputation points

2025-11-16T20:01:48.37+00:00

Same issue here on a Lenovo T14 Gen 6. Tried everything in here and still not working.
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Özbakir, Ugur /Extern 0 Reputation points

2025-11-07T10:34:20.8766667+00:00

We have the same issue on Microsoft Surface Pro 10 too, so i guess it is not an Lenovo issue itself. We have round about 30+ Users which are affected with this Problem, as a workaround we are wiring the Headsets with USB Cable... looks like the only way to get the microphone working.
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Stephen Pettifer 35 Reputation points

2025-11-07T10:36:51.3633333+00:00

Ah OK, so this thread might have been a bit self-selecting in that those of us who have mentioned Lenovo probably make it a stronger search result. I have been using a cable with my Bose headset as a workaround and fortunately the laptop actually has a 3.5mm port to support it!

Peter Longley 10 Reputation points

2025-11-07T10:51:54.27+00:00

Could it be headset make/model specific as some seem to be not having the issue when others still do.

Stephen Pettifer 35 Reputation points

2025-11-07T10:56:02.3266667+00:00

Seems a fairly wide range of headsets, and ages too. I have problems with Bose QC 35 II, Pixel Buds Pro and Pixel buds 2a, but people have mentioned Yealink, Poly and I'm sure there were others too.

SKT 15 Reputation points

2026-01-14T20:14:37.72+00:00

I have tried multiple headsets - different brands. None work with the Lenovo laptop on Windows 11. The IT department at my company has now thrown up their hands and just said that they no longer support bluetooth devices with our Windows laptops. If I want bluetooth to work, I have to switch to an Apple laptop.
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Rafał 0 Reputation points

2025-11-07T06:31:26.7266667+00:00

Same issue with my Lenovo P14s 5th Gen.
At the beginning, switching Bluetooth off and on helped, but only while the headset stayed powered on. After turning the headset off and back on, the issue reappeared.
Now it’s permanent. Nothing helps - new suggested BT firmware, unpairing and pairing again, removing the Bluetooth device, etc.
I’m using a Poly Voyager Surround 80 headset, but I also tried with Bose - same result.
The Poly headset works fine when using the BT700 external dongle.
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Stephen Pettifer 35 Reputation points

2025-11-07T10:28:21.2733333+00:00

Beginning to feel a lot like a Lenovo-specific issue since so many reports are for Lenovo machines

JD 0 Reputation points

2025-11-30T23:11:38.94+00:00

Seconding that I have the P14s 5th Gen and have completed every troubleshooting step provided by Lenovo to no avail!
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All bluetooth headset mic is not working with Window 11

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