Microsoft Security | Microsoft Entra | Microsoft Entra External ID
Managing external identities to enable secure access for partners, customers, and other non-employees
Turn off all MFA
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Jake Cooper
0
Reputation points
I'm trying to access the Azure B2Cportal on an employee who no longer works at the company. It looks like he has authentication set up, which is strange because I disabled authentication for him, but for some reason when I now go to this specific portal and try to get on it, I'm unable to. Any ideas?
When I go to click switch it prompts me for authentication but I already turned it off.
Microsoft Security | Microsoft Entra | Microsoft Entra External ID
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VEMULA SRISAI 14,065 Reputation points Microsoft External Staff Moderator2025-10-13T17:28:05.2733333+00:00 Hello Jake Cooper,
To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.
Once the issue has been resolved by our support team, please feel free to revisit and kindly click "Accept Answer," as this will be helpful to other community members facing similar issues.
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Jake Cooper 0 Reputation points
2025-10-14T13:15:47.62+00:00 @VEMULA SRISAI Hello! He was the only one I believe. I am in his account now and disabled his global MFA but I still need his authenticator to access Lexo.AI the environment you see above.
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VEMULA SRISAI 14,065 Reputation points Microsoft External Staff Moderator
2025-10-15T00:40:02.0933333+00:00 Jake Cooper Thank you for Informing. To assist you further and forward this to Microsoft’s Data Protection Team, we need some additional information. As this involves Personally Identifiable Information (PII), please share the following details with us via private message only (do not post publicly):
- Contact phone number (including country code)
- Email address (affected account)
- Country
- Time zone
- Tenant Id
- Tenant domain name (e.g., contoso.onmicrosoft.com or verified custom domain)
- Azure subscription ID or billing information associated with the tenant (this helps confirm ownership)
Once we receive this information, we will forward it to Microsoft’s Data Protection Team for further assistance.
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Jake Cooper 0 Reputation points
2025-10-23T13:29:14.0266667+00:00 Could someone please help my business has stopped this I raised this ticket. Could we please escalate?
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