blocked tenant

Naleem Badurdeen 0

One of my tenant is blocked. Where to find and how to unblock tenant directory?

VEMULA SRISAI 13,990 Reputation points Microsoft External Staff Moderator

2025-10-19T07:06:33.4833333+00:00

Hello Naleem Badurdeen,

Thank you for posting your question in the Microsoft Q&A Forum.

If you are seeing the error message “AADSTS5000225: Tenant is currently blocked.”, it indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft’s process to remove inactive tenants. At this stage, the OMS commerce system places a login block (AADSTS5000225).

Twenty (20) days after this block is applied, the tenant becomes permanently deleted. To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days. Please share the following details via private message so that we can proceed with reactivation:

Tenant ID or Domain Name

Contact phone number (include +Country code)

Affected account email address

Country

Time zone

Correlation ID and timestamp from a recent sign-in failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

Once we have these details, we’ll review and proceed with your tenant reactivation request.

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