How to fix signing-in error in ms teams application on android?

Question

How to fix signing-in error in ms teams application on android?

KRISTAN KEVIN KADE R. MANUEL 5

I can't switch my account to another org and this shows, but in my laptop, i can switch to it

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4 answers

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Answer 1

Arlene D 36,225 Independent Advisor

Hi Kristan, thanks for sharing your concern. To confirm, are you getting an error message when switching organizations in the Teams Android app, or does it just stop loading or did the error message include a code or “something went wrong” note?

You can try these steps:

Open your Android Settings. Go to Apps > Teams > Storage. Tap Clear Cache and Clear Data.

Open Teams again and sign in with your account.

Check if your account is still listed under myaccount.microsoft.com/organizations and that you’ve accepted the organization invite.

Make sure the Teams app is updated to the latest version from the Google Play Store.

If the issue continues, uninstall and reinstall the Teams app, then sign in again

Please let me know how it goes.

Regards,

Arlene D.

KRISTAN KEVIN KADE R. MANUEL 5 Reputation points

2025-10-12T13:34:52.7366667+00:00

I am getting the error message after i enter my password for my phone or use my fingerprint, it just shows this after
KRISTAN KEVIN KADE R. MANUEL 5 Reputation points

2025-10-12T13:42:15.09+00:00

It's not an error message i think, it just shows, "Sorry, but we're having trouble signing you in. AADSTS90023: An error occurred while processing incoming message." And my account is not listed under the link that you gave me because my email is not an organizational/institutional/work account so i can't check it, the rest i tried all of it, reinstalled the app then installed, nothing works. But when i use my email to log in in the desktop app for ms teams, it works and it's good, i can freely switch from my personal account to the invited organisation teams (as a guest), why? Why can i use it on my laptop but can't switch to my phone
Favour Anyi 0 Reputation points

2026-02-13T08:53:59.25+00:00

I keep getting this error while trying to sign into an Organization on my Mobile app

Request Id: 3f76574d-8274-4b21-9c03-82f014fd2000

Correlation Id: 8271ac4e-0768-4daa-9641-13533c802cf5

Timestamp: 2026-02-13T08:50:51Z

Message: AADSTS90023: An error occurred while processing incoming message.

Answer 2

Arlene D 36,225 Independent Advisor

Thanks, Kristan. The error AADSTS90023 means there’s a problem with how the Teams Android app is processing your sign-in. Since your account works on your laptop, the issue is only on your phone. Try this: remove any Microsoft or Teams accounts in your phone’s Settings > Accounts, then clear the Teams app cache and data under Settings > Apps > Teams > Storage. Update or reinstall the Teams app from Google Play and try signing in again. If it still fails, your guest organization may have disabled mobile access for external users. In that case, ask their Teams admin to check if guest sign-in on mobile is allowed.

KRISTAN KEVIN KADE R. MANUEL 5 Reputation points

2025-10-12T13:56:48.54+00:00

I already did that, it still doesn't work

Answer 3

Arlene D 36,225 Independent Advisor

I see. Since you’ve already cleared the cache, data, and reinstalled the Teams app but it still won’t sign in, the issue is likely with your guest access settings. This error usually means the organization’s Teams settings are blocking mobile sign-in for guest users.

If you’ve done all the steps, please contact the Teams admin of the organization you’re trying to access and ask them to check the Azure AD External Identities settings. They need to confirm that mobile guest access is allowed so you can sign in properly on your Android device.

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Answer 4

Sarah Vandewal 0

I have the same problem, tried everything but still not working...

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