Microsoft Security | Microsoft Identity Manager
A tool for managing user identities, credentials, and access across on-premises and cloud environments
My Microsoft Entra ID Free subscription was disabled and I can’t open a support ticket
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Jesus Antony Chacon Sernaque
15
Reputation points
Hello,
On October 7, 2025, I received an email stating that my Microsoft Entra ID Free subscription was disabled due to suspected activity.
I believe this is a mistake — I only use this tenant for personal learning and testing purposes in Azure, and I have not violated any Microsoft Acceptable Use Policy.
The main issue is that I cannot contact support from the Azure When I try to open a ticket, it only shows an AI chat (no option to create a real support request).
Could someone from Microsoft please help me review and reactivate my Entra ID tenant or guide me on how to reach the correct support channel?
Microsoft Security | Microsoft Identity Manager
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