Windows Search & Cortana button not working in 2019 RDP server

SureshKumar-5140 60 Reputation points
2025-10-06T12:10:43.8033333+00:00

Several remote desktop users, including new & existing users were after clicking the Start Menu and search button not appearing anything in Windows 2019 (Terminal Server). This issue is preventing users from properly signing out and searching for files.

Tried the below troubleshootings,

  1. DISM /Online /Cleanup-Image /CheckHealth
  2. sfc /scannow
  3. No GPO involved
  4. Reset ShellExperienceHost and Cortana for the User

using the below

Get-AppxPackage Microsoft.Windows.ShellExperienceHost | foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Get-AppxPackage Microsoft.Windows.Cortana | foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

And to reset

Get-AppxPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

None of the above resolving this error.

Could anyone can suggest solutions other than OS reinstallation?

Regards,

Suresh Kumar S.

Windows for business | Windows Server | User experience | Accessibility

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2 answers

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  1. Harry Phan 31,780 Reputation points Independent Advisor
    2025-10-06T12:43:53.4233333+00:00

    The symptoms you describe—the Start Menu and Search UI not appearing—typically point to a deeper issue: either corrupted user profiles or a failure of the Windows Shell Experience Host component to load correctly. In a multi-user environment like a terminal server, this problem can be particularly prevalent.

    Since system-level repair tools haven't worked, I suggest we focus on user profiles and specific services. Please try the following steps:

    First, create a brand new test user account and add it to the "Remote Desktop Users" group. Log into the terminal server with this new account and check if the Start Menu and Search function correctly. If they work, this strongly indicates that the original users' profiles are corrupted. You can then resolve this by migrating the affected users' data to new profiles.

    If the new user also experiences the problem, then the issue is system-wide. Please check and ensure these two key services are running:

    User Manager Service

    Client License Service (ClipSVC)

    Particularly ClipSVC, which manages licensing for Windows Store applications; if it's malfunctioning, it can directly affect modern UI components like the Start Menu. You can find these in Services Manager (services.msc) and ensure their startup type is "Automatic" and that they are running.

    Additionally, please open Event Viewer and pay close attention to error events under Applications and Services Logs > Microsoft > Windows > Shell-Components. The logs here can often pinpoint exactly which shell component is failing to load.

    If the above methods still don't resolve it, we can attempt to manually reset the Start Menu layout and cache for all users. This requires some PowerShell work, but it's far less time-consuming than a full OS reinstallation.

    =====

    I hope these more in-depth troubleshooting directions help you resolve the problem. Please try creating a new test account and checking the services first, and let me know the results. If this answer was helpful, please feel free to hit "Accept Answer" – it would be greatly appreciated! 😊

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