I can't log in to Windows 10 on my pc.

Question

I can't log in to Windows 10 on my pc.

Richard Jones 0

Hi since last week I have been unable to log in to my pc using the password. When I try to log in it asks for a pin which I don't have, I have always used my password which I have but unable to use. Any help would be appreciated . Thanks Richard

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4 answers

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Answer 1

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Answer 2

Emmanuel Santana 40,200 Independent Advisor

Let me know if anything comes up.

Richard Jones 0 Reputation points

2025-10-12T11:11:00.46+00:00

Hi,it shows pin only. Thanks .

Answer 3

Emmanuel Santana 40,200 Independent Advisor

That update likely caused a login configuration reset. Sticky Keys coming back after every reboot suggests the accessibility settings file may have become corrupted during that update. Let’s isolate that and confirm if Windows is booting normally.

At the login screen, press Shift + F10 to open Command Prompt.
Type this and press Enter: control access.cpl That opens the Accessibility settings window. Under Keyboard, disable Sticky Keys, Filter Keys, and Toggle Keys. Close the window and reboot.
If Sticky Keys still returns or password login still won’t appear, boot into the Windows Recovery Environment manually: power off, then power on and force-shut down again twice while it loads, on the third start it should enter Advanced Startup Options.

Can you confirm if your login screen shows both “PIN” and “Password” icons under Sign-in options now, or only the PIN field?

Richard Jones 0 Reputation points

2025-10-07T19:45:32.95+00:00

Hi, shift +F10 doesn't do anything .The login screen only shows pin. Thanks again for the help.
Richard Jones 0 Reputation points

2025-10-07T19:58:20.0466667+00:00

Hi ,Shift+F10 doesn't open command prompt it doesn't change anything.My login screen only shows pin option. Thanks for the help .
Emmanuel Santana 40,200 Reputation points Independent Advisor

2025-10-08T07:41:19.2866667+00:00

Was your account originally set up using an email address (a Microsoft account), or was it a local account with just a username and password? This will help us determine the right recovery path.

If you have access to another computer, you can create a Windows 10 recovery USB. Once you boot from it, select Repair your computer > Troubleshoot > Command Prompt. From there, we can enable password login again or reset sign-in settings that might have been corrupted during the update. This doesn’t erase any files, it's just to regain access.

If that doesn’t work and no recovery method is available, the nuclear option would be to reset Windows entirely. Let’s try to avoid that if we can. Let me know about the account type and USB access.

Answer 4

Emmanuel Santana 40,200 Independent Advisor

Hi Richard, try these steps:

Click “Sign-in options” on the lock screen (under the PIN box).
Select the key icon to switch to password login.
Enter your password there.

If the password option doesn’t appear at all:

Reboot the PC and hold Shift while clicking Restart to enter recovery mode.
Go to Troubleshoot > Advanced options > Startup Settings > Restart.
Press F4 for Safe Mode and see if password login appears there.

Also, did you recently add or remove a Microsoft account, or change security settings before the issue started?

Let me know what you see on the lock screen when you click “Sign-in options.” That decides the next move.

Richard Jones 0 Reputation points

2025-10-06T13:17:28.7566667+00:00

For some reason I'm now stuck on sticky keys ?
Emmanuel Santana 40,200 Reputation points Independent Advisor

2025-10-06T13:45:22.27+00:00
When you say “stuck,” do you mean the keyboard won’t type anything anymore, or that you can't exit the Sticky Keys prompt?

That usually means the Shift key was pressed five times in a row and triggered the accessibility shortcut. It shouldn’t block login entirely, though.

Try this:

At the login screen, press Shift key once, not repeatedly.

If you see a Sticky Keys dialog, press Esc or click Cancel.

If your keyboard is unresponsive or acting strange, press Ctrl + Alt + Del and see if the login screen refreshes.

If you’re using an external keyboard, unplug and plug it back in. If it’s wireless, check battery or toggle it off/on.

Let me know exactly what’s happening after the Sticky Keys message.
Richard Jones 0 Reputation points

2025-10-06T13:49:58.6166667+00:00

I tried the above after rebooting and holding shift key , I don't get troubleshooting I just have sticky keys in top left hand corner. I have clicked no to turn off sticky keys but when I reboot it just comes back. Thanks Richard
Richard Jones 0 Reputation points

2025-10-06T14:00:57.7466667+00:00

Hi I'm now back on the log in screen, I've checked the batteries in keyboard they are fine.
Richard Jones 0 Reputation points

2025-10-06T14:12:02.2333333+00:00

Thinking back to last week when this problem started. With Windows 10 coming to a end I noticed my one drive had a line through it ,not connected. So I did a Windows 10 update which I thought might cure the problem.The pc did a restart and that's when the problem probably started. Thanks again for the help.
Richard Jones 0 Reputation points

2025-10-06T14:29:49.0033333+00:00

Not sure if you can read my answers below do I need to reply again.