When trying to Get TAP through Microsoft Identity Pass app it returns 404

Gayatri Chiplunkar (INFOSYS LIMITED) 0 Reputation points Microsoft External Staff
2025-10-06T06:02:47.7166667+00:00

My colleague is trying to Get TAP by entering her UPN and Employee ID. But is getting below error message in Microsoft Identity Pass App:

Unable to find your manager in our system. Contact support. Error Code: 400.

Support is not answering call. Please help on how can we get this fixed?

Microsoft Security | Microsoft Identity Manager
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