Our Microsoft Entra ID tenant is blocked due to inactivity (error AADSTS5000225). Please reactivate it.

Hey there, MURLIE n

Your tenant is marked as inactive when no one has signed into your tenant for more then two-hundred days. Once this time has passed, the system marks your tenant as inactive. You then have twenty days to reach out to support to re-activate your tenant.

If you are within the twenty-day window, please reach out to support by using the contact numbers here: https://support.microsoft.com/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Please select the phone number in your region to speak to support.

If it has been longer then 220 days, please be aware that everything has been deleted and support are unable to retrieve your tenant. Thus, you would need to create a new tenant, unfortunately.

I hope this information helps,
Nathan

Hello @MURLIE n

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance via private message:

• Tenant ID
• Domain Name
• Error Code
• Correlation ID from the recent failure
• Timestamp from the recent failure
• Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored.
• Contact email

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Do let me know if you have any queries, we are happy to assist you further. Thanks