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Hi, good day!
- When was the last time it worked properly?
- Have you made any changes to your computer recently?
- Are you getting any camera errors?
- Are you using a built-in or external camera?
Run the Hardware and Devices troubleshooter
Press Start then search command prompt
Right click then Run as administrator
Please type the command below then press Enter
msdt.exe -id DeviceDiagnostic
Run the troubleshooter
Restart your computer
If the issue persists, what is the exact make and model of your computer?
Press Windows key+R to open Run then type: msinfo32
Press Enter
Please take a screenshot of the System Information window and post it in your next response. Note: Don't include any personal information or sensitive data.
I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed by clicking "Add comment" below.