Too early account deactivation

Question

Too early account deactivation

Balázs "Blaise" Fülöp 0

I have received a notification about an upcoming free Azure account deactivation:

Complete a purchase by October 5, 2025 to keep your account active You are receiving this email because your associated Microsoft Entra ID tenant (tenant ID xxxxxx) has been inactive for more than 200 days. Required action: To continue using your tenant, make a purchase before October 5, 2025. If you don’t make a purchase before this date, your next purchase with Microsoft will require a new Microsoft Entra ID tenant to continue using Microsoft services.

I have attempted today, on October 2, 2025 to log in and complete a purchase. This was impossible, because the account is already deactivated.

Due to coupled identitfy with my Github user name, it is not possible to use that mail for user login.

I get a regular "Sign-in failed - Error code: AADSTS5000225" when I try to access my account.

All personalized operations require that I log in for account handling. (which I cannot, due to the sign-in failure)

How can I get an active account access again?

Aditya N 3,890 Reputation points Microsoft External Staff Moderator

2025-10-22T13:14:05.47+00:00

Hello @Balázs Fülöp

Thank you reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance via private message:

Tenant ID

Error Code

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored.

Email id - associated

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Do let me know if you have any queries, we are happy to assist you further.

Thanks

Aditya
Aditya N 3,890 Reputation points Microsoft External Staff Moderator

2025-10-23T14:08:45.19+00:00

Hello @Balázs Fülöp

Please could you provide the requested information which is required to resolve the query. Please let us know if you have any queries.
Balázs "Blaise" Fülöp 0 Reputation points

2025-10-24T09:06:35.5333333+00:00

The account access was re-enabled and I could access the tenant without any adjusted action on my side. Upgraded to pay-as-you-go model to avoid future issues.

Your answer

Aditya N 3,890 Reputation points Microsoft External Staff Moderator

2025-10-22T13:14:05.47+00:00

Hello @Balázs Fülöp

Thank you reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance via private message:

Tenant ID

Error Code

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored.

Email id - associated

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Do let me know if you have any queries, we are happy to assist you further.

Thanks

Aditya
Aditya N 3,890 Reputation points Microsoft External Staff Moderator

2025-10-23T14:08:45.19+00:00

Hello @Balázs Fülöp

Please could you provide the requested information which is required to resolve the query. Please let us know if you have any queries.
Balázs "Blaise" Fülöp 0 Reputation points

2025-10-24T09:06:35.5333333+00:00

The account access was re-enabled and I could access the tenant without any adjusted action on my side. Upgraded to pay-as-you-go model to avoid future issues.