Session Expired when maling comment

William Howard 20 Reputation points
2025-10-02T14:25:31.3833333+00:00

When I attempt to comment on an article in my MSN homepage in the comment section, I receive a "session expired" error message. How do I fix this, as it just started to do this!

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Answer accepted by question author
Haien-L 7,740 Reputation points Microsoft External Staff Moderator
2025-10-02T19:58:08.08+00:00

Dear William Howard

Thanks for reaching out! Welcome to Microsoft Q&A. I'm Haien from Microsoft Q&A. 

The "Session Expired" message, especially when it just started happening, is most often caused by a conflict with your browser’s stored data (cookies). These cookies are essential for maintaining your active Microsoft sign-in status. That is a common report recently and our Team Development were trying to fix it.

Here are some effective workarounds that you can try until have newest information:

  • Check your time zone by going to Settings > Time & language > Date & time > Ensure "Set time automatically" and "Set time zone automatically" are both turned On.
  • Ensure your PC has fully updated by going Settings > Update & Security (Win 10) or Windows Update (Win 11) > Check for updates > Install any available.
  • Open Microsoft Edge (recommended for MSN)
  • Ensure your Microsoft Edge has fully updated by going to Settings > About Microsoft Edge > Update if prompted
  • Go to account.microsoft.com > sign out completely > Close your browser > Reopen it > Sign in again.
  • Press Ctrl + Shift + Delete > select "Cookies and other site data" and "Cached images and files" (last 24 hours or All time), then clear
  • Try commenting on an MSN article right away

Please keep me updated with anything new that you were try to each option.

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