Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
Unable login into Azure portal to cancel account.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 49%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFN%3C/text%3E%3C/svg%3E)
Franco NG
25
Reputation points
I want to remove azure account but I can't login into Azure portal due to error occured through SMS authentication.. any help?
sign-in | multi-factor-authentication | SMS | Azure-portal | account-recovery | 登入問題 | Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous2025-10-01T04:12:30.81+00:00 Hello @Franco NG
Could you please provide the error code you receive when attempting to access the Azure portal?
Please share the screenshot as well. Thanks
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Franco NG 25 Reputation points
2025-10-01T08:34:49.0433333+00:00 Dear Saritha,
Error Code: 399287
Request Id: 4c434387-4981-4368-8e4c-1c2dcdc60100
Correlation Id: 1aa51151-4b9a-4c96-ac7b-f9301f454fef
Timestamp: 2025-10-01T08:33:56Z
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Anonymous
2025-10-01T08:39:34.9733333+00:00 Hello @Franco NG
One of our associate @Anonymous already addressed your query on another thread you have posted and removed the bad reputation on it.
Could you please try to logging into the azure portal?
Thanks
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Franco NG 25 Reputation points
2025-10-01T08:44:01.1233333+00:00 Just Tried..
Error Code: 399287
Request Id: f423bb46-b417-403e-af7b-06feeaf93100
Correlation Id: 1aa51151-4b9a-4c96-ac7b-f9301f454fef
Timestamp: 2025-10-01T08:42:15Z
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Franco NG 25 Reputation points
2025-10-01T08:45:08.8766667+00:00 I login with Microsoft Authenticator already.
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