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When I try to create my new Microsoft 365 Family account, it won't accept my personal email. When I type in my personal email account it says: "You can't sign up with a work or school email. Use your personal email instead." But I am using my personal email.
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
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Hello
What is the email domain you use? Please do not share your entire email address since this platform is public. Instead, share the part after the @ sign. For example, is it hotmail.com, outlook.com, or gmail.com?
That's the problem Nancy. You might be using that address for personal purpose, but by Microsoft's definition, that's a business/commercial tier address. GoDaddy partners with Microsoft to resell Microsoft's commercial line products. So the account you set up via them is seen as a work/school account by Microsoft.
You would need to use free email address such as gmail or yahoo, or use Microsoft's native domain outlook.com in this case.
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