"error_description":"AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies

Question

"error_description":"AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies

K, Jayaprakash [TECH NE] 0

hi team ,

we are from citi bank side our project is not up because of the below issu e

ERROR [io-8443-exec-10] c.c.d.c.auth.utils.OAuthRestClient c.c.d.c.a.u.OAuthRestClient.buildErrorResposne(OAuthRestClient.java:124) - GET|/health/liveness|||||||||||||-|Error response- {"error":"invalid_grant","error_description":"AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 82e9c97d-642c-41f7-b763-f31f56f4a100 Correlation ID: 0e10d5ed-06a7-45d8-a72a-85b6cb6c9bce Timestamp: 2025-09-15 07:29:38Z","error_codes":[5000225],"timestamp":"2025-09-15 07:29:38Z","trace_id":"82e9c97d-642c-41f7-b763-f31f56f4a100","correlation_id":"0e10d5ed-06a7-45d8-a72a-85b6cb6c9bce"}

K, Jayaprakash [TECH NE] 0 Reputation points

2025-09-24T10:23:04.9766667+00:00

@Anonymous could you please assist here
Raja Pothuraju 47,825 Reputation points Microsoft Employee Moderator

2025-09-24T10:47:34.0233333+00:00
Hello K, Jayaprakash [TECH NE],

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 30-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 30 days since the block, please provide the following details for further assistance via private message:

Tenant ID or Domain Name

Affected email address

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Do let me know if you have any queries, we are happy to assist you further.

Your answer

K, Jayaprakash [TECH NE] 0 Reputation points

2025-09-24T10:23:04.9766667+00:00

@Anonymous could you please assist here
Raja Pothuraju 47,825 Reputation points Microsoft Employee Moderator

2025-09-24T10:47:34.0233333+00:00

Hello K, Jayaprakash [TECH NE],

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 30-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 30 days since the block, please provide the following details for further assistance via private message:

Tenant ID or Domain Name

Affected email address

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Do let me know if you have any queries, we are happy to assist you further.