failed WIN32k.sys

Edd Polaski 20 Reputation points
2025-09-22T21:19:46.98+00:00

How to fix the failed WIN32k.sys that forces the laptop to shut down

Windows for home | Other | Performance and system failures
Answer accepted by question author
Lester Bernard Reyes 84,820 Reputation points Independent Advisor
2025-09-22T21:55:15.6466667+00:00

Hi, I'm Bernard, a fellow Windows user. I'm happy to help!

Just to confirm, do you encounter a Blue Screen error with the error message failed WIN32k.sys? if yes, can you please check if you have minidump files on the PC so I can further examine the root cause of the issue?

 

Press Windows key + E (To open File Explorer)

 

Click "This PC" > then follow the file path:

 

C:\Windows\Minidump

 

Copy the Minidump files and save them to another location, like the Desktop or Documents.

 

Then please upload it to Cloud storage like OneDrive or any cloud storage you are using, and please share the shareable link here.

To upload and share the link using OneDrive:

Go to this link: https://onedrive.live.com/, then upload the file.

Then provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

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  1. Lester Bernard Reyes 84,820 Reputation points Independent Advisor
    2025-09-22T22:32:32.0966667+00:00

    Hi, thank you for that information. In this case, can you please check the System logs on the PC so I can further examine the root cause of the issue?

     

    To do this, kindly follow the steps from this link:

    https://www.yourwindowsguide.com/2017/12/how-to-share-event-logs-in-case-of/#.ZFfoIRFByUk

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Then please upload it by following the steps from the link.

     

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  2. Edd Polaski 20 Reputation points
    2025-09-22T22:12:36.16+00:00

    thumbnail_IMG_0010

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