Why am I paying for Developer Support? There is no way to actually get support!

Question

Why am I paying for Developer Support? There is no way to actually get support!

Global Software Solutions Corporation 5

Why am I paying for Developer Support? There is no way to actually get support! This post a question is worthless! How do I get a real person to help solve my problem?

Praveen Kumar Gudipudi 2,295 Reputation points Microsoft External Staff Moderator

2025-09-22T18:53:39.0966667+00:00

Hello Global Software Solutions Corporation team,

Thank you for reaching out, and I’m truly sorry to hear about your experience.

Please share issue to troubleshoot further.
Global Software Solutions Corporation 5 Reputation points

2025-09-22T23:13:13.7466667+00:00

I'm getting a 401 unauthorized error on my function app. Please arrange for a screen share with a support professional for 9AM Pacific time so we can solve the issue.
Praveen Kumar Gudipudi 2,295 Reputation points Microsoft External Staff Moderator

2025-09-23T11:52:45.0166667+00:00

Hello Team,

Could you please check the private message and provide the required details for troubleshooting the issue further.

Here is the reference link on how to access & data retention policy of private messages in Microsoft Q&A.
Praveen Kumar Gudipudi 2,295 Reputation points Microsoft External Staff Moderator

2025-09-26T12:45:10.0533333+00:00

Hello Team,

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
Praveen Kumar Gudipudi 2,295 Reputation points Microsoft External Staff Moderator

2025-09-29T12:30:35.9+00:00

Hello Team,

Just following up again to check if you’ve had a chance to review our previous response. If you’ve found a resolution, we’d really appreciate it if you could share it with the community—it could be helpful to others facing similar issues.

If you're still encountering challenges or need further assistance, feel free to reply with more details. We're here to help and happy to continue supporting you.

Your answer

Praveen Kumar Gudipudi 2,295 Reputation points Microsoft External Staff Moderator

2025-09-22T18:53:39.0966667+00:00

Hello Global Software Solutions Corporation team,

Thank you for reaching out, and I’m truly sorry to hear about your experience.

Please share issue to troubleshoot further.
Global Software Solutions Corporation 5 Reputation points

2025-09-22T23:13:13.7466667+00:00

I'm getting a 401 unauthorized error on my function app. Please arrange for a screen share with a support professional for 9AM Pacific time so we can solve the issue.
Praveen Kumar Gudipudi 2,295 Reputation points Microsoft External Staff Moderator

2025-09-23T11:52:45.0166667+00:00

Hello Team,

Could you please check the private message and provide the required details for troubleshooting the issue further.

Here is the reference link on how to access & data retention policy of private messages in Microsoft Q&A.
Praveen Kumar Gudipudi 2,295 Reputation points Microsoft External Staff Moderator

2025-09-26T12:45:10.0533333+00:00

Hello Team,

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
Praveen Kumar Gudipudi 2,295 Reputation points Microsoft External Staff Moderator

2025-09-29T12:30:35.9+00:00

Hello Team,

Just following up again to check if you’ve had a chance to review our previous response. If you’ve found a resolution, we’d really appreciate it if you could share it with the community—it could be helpful to others facing similar issues.

If you're still encountering challenges or need further assistance, feel free to reply with more details. We're here to help and happy to continue supporting you.