How to fix the following error code AADSTS5000225 ?

Question

How to fix the following error code AADSTS5000225 ?

Jair Jared Alemán Gama 0

I need to reactivate my Azure tenant. I'm using my personal account. The error window tells me to contact my administrator, but I am the administrator. I need access to the tenant to manage and use my resources.

The error I'm getting is due to inactivity.

Harshitha Eligeti 4,530 Reputation points Microsoft External Staff Moderator

2025-09-22T06:55:18.82+00:00
Hello @Jair Jared Alemán Gama
The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 30-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 30 days since the block, please provide the following details for further assistance via private message:

Tenant ID or Domain Name

Affected Email Address

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Do let me know if you have any queries, we are happy to assist you further.
ivan florez 0 Reputation points

2025-09-22T20:32:40.78+00:00

Hi @Harshitha Eligeti

I got the same problem, how can I send you a private message? Plase

Thanks in advance
Harshitha Eligeti 4,530 Reputation points Microsoft External Staff Moderator

2025-09-23T08:48:27.5333333+00:00

Hello @ivan florez
I recommend creating a new thread on the same Q&A forum with as many details about your issue as possible. This will ensure better visibility within the community.

Please create a new Q&A post at https://learn.microsoft.com/en-us/answers/questions/ask/ and select the Microsoft Security | Microsoft Entra | Microsoft Entra ID tag when submitting your question.
Harshitha Eligeti 4,530 Reputation points Microsoft External Staff Moderator

2025-09-24T09:02:18.3+00:00

Hello Jair Jared Alemán Gama
Just following up to check if you've provided the required information mentioned earlier to help resolve the error. Please let us know if you have any further questions — we're happy to assist you.
Harshitha Eligeti 4,530 Reputation points Microsoft External Staff Moderator

2025-09-26T09:28:59.59+00:00

Hello Jair Jared Alemán Gama
Just following up to check if you've provided the required information mentioned earlier to help resolve the error. Please let us know if you have any further questions — we're happy to assist you.

Your answer

Harshitha Eligeti 4,530 Reputation points Microsoft External Staff Moderator

2025-09-22T06:55:18.82+00:00

Hello @Jair Jared Alemán Gama
The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 30-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 30 days since the block, please provide the following details for further assistance via private message:

Tenant ID or Domain Name

Affected Email Address

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Do let me know if you have any queries, we are happy to assist you further.
ivan florez 0 Reputation points

2025-09-22T20:32:40.78+00:00

Hi @Harshitha Eligeti

I got the same problem, how can I send you a private message? Plase

Thanks in advance
Harshitha Eligeti 4,530 Reputation points Microsoft External Staff Moderator

2025-09-23T08:48:27.5333333+00:00

Hello @ivan florez
I recommend creating a new thread on the same Q&A forum with as many details about your issue as possible. This will ensure better visibility within the community.

Please create a new Q&A post at https://learn.microsoft.com/en-us/answers/questions/ask/ and select the Microsoft Security | Microsoft Entra | Microsoft Entra ID tag when submitting your question.
Harshitha Eligeti 4,530 Reputation points Microsoft External Staff Moderator

2025-09-24T09:02:18.3+00:00

Hello Jair Jared Alemán Gama
Just following up to check if you've provided the required information mentioned earlier to help resolve the error. Please let us know if you have any further questions — we're happy to assist you.
Harshitha Eligeti 4,530 Reputation points Microsoft External Staff Moderator

2025-09-26T09:28:59.59+00:00

Hello Jair Jared Alemán Gama
Just following up to check if you've provided the required information mentioned earlier to help resolve the error. Please let us know if you have any further questions — we're happy to assist you.