O365 Word browser app does not save typing changes

Question

O365 Word browser app does not save typing changes

LR user 25

Hi,

I am trying to edit Word documents from our company sharepoint site on an Android tablet in the browser app (I tried Edge, Chrome and Opera, the same), but every time I press the enter (eg. to start a new line), all the text previously typed in disappears and they are not saved.

I have to open the Word Android app and it works there, however, last week I realized that the space button only works there after pressing it twice, but this is another problem (I can edit Work documents now in the M365 app, there the space bar works properly, however, neither this nor the Word downloaded app has the same functionality as the browser app).

What do I have to do to be able to edit Word documents in a browser on my Android tablet? Or is it a bug and there is no solution?

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Answer 1

Michelle-N 20,735 Microsoft External Staff Moderator

Hi @LR user

Thank you for posting question to Microsoft Q&A.

I understand you're facing a frustrating issue were typing in Word documents via a browser on your Android tablet causes the text to disappear when you press the Enter key. Thank you for providing such a detailed description.

Based on what you've described, this is almost certainly a significant bug or a known limitation in the interaction between the Word for the Web application and the mobile browser environment on Android tablets. The full editor is primarily designed for desktop browsers, and this type of error points to a deep incompatibility.

To narrow down the cause, could you please provide the answers to the following questions?

-Does this happen with a new file? Please try creating a brand new, blank Word document directly in the browser (via Office.com). Does the same error occur when you press Enter in this new file?

-Does the issue occur in a copy of the file? As a workaround, please try saving a copy of the problematic document. You can do this using the "File > Save As > Save a Copy" option. Then, try editing the new copy. Does the "disappearing text" error still happen? This helps check for any file-specific corruption.

-Are you using an external keyboard? Could you clarify if you are using the tablet's on-screen keyboard or a physical, external keyboard (connected via Bluetooth or USB) when the text disappears?

-Does the issue occur on another Android device? If you have access to another Android tablet or phone, could you try editing the same document from SharePoint on that device? This would help determine if the problem is specific to your Lenovo tablet.

Here are a few troubleshooting steps you can try to see if they around the issue:

+Clear Browser Cache and Data

+Check for All System Updates

In summary, while we await your answers to the questions above, the most practical solution to continue your work without interruption is to use the M3G5 (Office) app. For tasks that absolutely require browser-specific features, you may need to use a desktop or laptop computer.

I'll be here waiting for the information so I can assist you as best as possible.

Wish you a pleasant day!

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LR user 25 Reputation points

2025-09-15T15:24:43.49+00:00

Thank you for your answer. I have made the recommended checks, the same problem occurs in a copied file and also in a new file. I also cleared the cache and also made sure that all the browser apps are up to date. The problem remained.

Then I tried another android device, my phone, but there the only option to edit the file was directly leading to the device app.

Then I tried to use the screen keyboard and there was no problem, it worked properly, but not with the external keyboard, so the problem may be somewhere here. I am using a Samsung Galaxy Tab s10 ultra with the Samsung keyboard case. This external keyboard works flawlessly everywhere, also in browser google drive documents, the only time I face the problem is the in-browser editing of word documents in Word, even Excel works properly.
Michelle-N 20,735 Reputation points Microsoft External Staff Moderator

2025-09-17T13:24:25.42+00:00

Hi @LR user

Thank you for the update. It seems we have successfully identified the problem; it is certainly possible for external keyboards to conflict with the Word app.

In this situation, I would recommend avoiding the use of your external keyboard with the Word app to prevent any potential loss of important data. If you have any further questions, please don't hesitate to let me know. I will do my best to assist you in any way I can.
LR user 25 Reputation points

2025-09-17T14:30:08.69+00:00

Hello, I think it is strange that it is only the Word app in a browser (not the Word app itself) which shows problem, and also in any browser, not just one, so apparently there is something wrong with the app browser interface only. It is not only strange, but also disappointing. Why does it not occur with outlook, nor excel? I think it is a bug, which, apparently will not be solved.....
Adam B 0 Reputation points

2025-11-16T01:13:24.6366667+00:00

I am also having this problem just as described above and I hope that Microsoft is working on a solution. Without a working solution, Microsoft is going to force users to use alternatives like Google Workspace.