word does not work at all

Hello Christoph Yorkshire, welcome to Microsoft Q&A.

From what you described—being unable to edit, having to save multiple times, and still losing work—it seems like something is seriously wrong with how the app is functioning on your device. That’s not how Word should behave, and it’s understandable you’re upset.

If you haven’t already, you might try clearing the app’s cache and data (Settings > Apps > Word > Storage > Clear Cache and Clear Data), or reinstalling the app. Also, using Word through a browser at https://word.cloud.microsoft/ might be a temporary workaround while the issue gets sorted.

If you’re able to share more details—like your device model, Android version, or what exactly happens when you try to edit—it could help others understand the issue better and offer more accurate suggestions.

Warm regards,

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Hi!

Can you give me a bit more information on what device are you using to open Word and when was the last time that you open Word without any issues?