Why did my points randomly disappear?

Hi Kav Three,

Thank you for reaching out and sharing what happened. I completely understand how frustrating it must feel to see your points disappear and lose your streak, especially after putting in the effort to stay consistent.

Here’s the information that we know in terms of the issue you're encountering:

• Occasionally, points may appear missing due to a temporary sync or account verification issue. In most cases, they return within 24-48 hours.
• We’ve also seen reports of Rewards activities (like searches or reading Outlook emails) not registering correctly. This is a known issue, and our team is actively working on it.

Below are my suggested steps that you should do now to work on the issue:

• Check your Bing Rewards Redeem History to confirm if any points were redeemed.
• If your points are still missing after 24 hours, please submit your issue through Bing Rewards Support. Include your previous balance and recent activity for faster resolution.

For Outlook issues, updating the app and repairing your profile often helps. You can kindly follow the steps here: Fix your Outlook email connection by repairing your profile

We truly appreciate your patience while we work to fix this. Your streak and points matter to us, and we’ll do everything we can to make it right.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Warm regards,   

Hendrix Vu | Microsoft Q&A Support Specialist