Mobile Sharepoint Apps can't download and delete file in quick link grid

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Mobile Sharepoint Apps can't download and delete file in quick link grid

Stephen frhkguy 5

SPOgrid

Unable to delete or download files in Mobile Sharepoint Apps (Above screen) for both iOS and android SPOdownloaderror

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Answer 1

Steven-N 25,315 Microsoft External Staff Moderator

Hi Stephen frhkguy

Thanks for reaching out to Microsoft Q&A forum support

Based on your description, I understand that you're encountering an issue where files linked through the Quick Links web part in SharePoint Online cannot be downloaded or deleted when accessed via the SharePoint mobile app on iOS or Android.

As far as I know, this behavior is a known limitation of the SharePoint mobile app. The Quick Links web part is primarily designed for navigation and does not fully support file-level interactions, such as downloading or deleting documents on mobile platforms. When a file is linked through Quick Links, the mobile app may not recognize it as an actionable file object. Instead, it treats the link as a generic reference, and if the app cannot resolve the file metadata or access path properly, it displays a fallback error like "Couldn't load object." This is especially common when linking directly to documents or folders rather than to pages or document libraries.

To address this, I recommend using a Document Library web part instead of Quick Links when your goal is to provide mobile users with access to files. The Document Library web part is optimized for file interactions and supports downloading, deleting, and previewing documents directly within the SharePoint mobile app.

Hope my answer will help you, if the issue still persists, let me know in the comment section

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Steven-N 25,315 Reputation points Microsoft External Staff Moderator

2025-08-29T12:45:41.59+00:00

Hi Stephen frhkguy

Just checking in to see if the above information was helpful.

If you have any further updates on this issue, please feel free to post back.

If you think my reply is helpful to you, please remember to mark it as an answer.

Warm thanks.
Stephen frhkguy 5 Reputation points

2025-09-01T02:12:14.4566667+00:00

Thanks Steven,

Sorry, I found I made you confused is that the component having the problem is the document library web part but not the Quick Links web part. You can check the first screenshot in my question.

https://learn-attachment.microsoft.com/api/attachments/06fa00ab-7aa5-4b96-a75d-5304405e0d02?platform=QnA
Stephen frhkguy 5 Reputation points

2025-09-02T01:19:22.21+00:00

Hi Steven,

Is this document library web part also a known issue in Sharepoint mobile apps?
Steven-N 25,315 Reputation points Microsoft External Staff Moderator

2025-09-03T08:24:47.1966667+00:00
Hi Stephen frhkguy

I do apologize for the delayed response.

I’ve taken the time to thoroughly review and research your issue. As a forum moderator, I must admit this is the first time I’ve encountered a report of this nature. Nevertheless, I’d like to share all the relevant information I’ve gathered so far.

Based on my experience, the inability to download files from a document library in the SharePoint mobile app typically indicates that the app is having trouble accessing or rendering a file, folder, or linked item. This often stems from misconfigured links or metadata issues.

In many cases, this occurs when attempting to access a document via a Quick Link or similar navigation element, which the app may not fully support especially for interactive actions like opening or downloading files.

I’ve tested this scenario in my own environment and reviewed related documentation. It appears that clearing the cache of the SharePoint app may help resolve the issue assuming the files in question have the correct permissions and are in a supported format.

To clear the cache in the SharePoint mobile app:

From the main interface, tap on "Me".

Navigate to the option to clear the cache.

If the issue persists after clearing the cache, it may be a known limitation of the app. In that case, I recommend escalating the issue to a higher level of support. Please feel free to update me if you’d like assistance with that process.

I look forward to your response.

Best regards
Stephen frhkguy 5 Reputation points

2025-09-03T09:16:28.6166667+00:00

I can't find the "clear the cache" option there in my android Sharepoint app, see below screenshot:

Besides, this issue happen on newly installed sharepoint app, I have already tried it on both android and iOS apps. So I believed this is no different for "clear cache" things

Best regards,