still no option showing up for ESU extended updates???

Dennis K 85

Still no option for enrolling in ESU program for extended support for windows 10 even though requirements are met???

Roderic Roca 35 Reputation points

2025-08-26T02:03:58.17+00:00

Not only has the ESU not appeared after the most recent updates, both my computers have been slowed considerably since then. Must be Microsoft's way of making sure you get a new computer with Windows 11.
fallen_trumpet 30 Reputation points

2025-09-11T12:15:24.11+00:00

The ESU enrollment option appeared (finally) for my W10 pc yesterday. When I select "Enroll now", I am presented with three options (as expected)... (a) backup my PC, (b) use 1,000 Rewards Points or (c) pay $29.99 plus tax.

However, although option B shows I have more than the required 1,000 Rewards Points, when I select that option, I'm told "You can't redeem this Rewards offer. To enroll this device, close this window and try again."

I rebooted my pc and tried again... failed again.

I waited overnight and tried again... failed again.

The "Get Help" option is no help, taking me to generic FAQs about Windows and such.

I don't know why it won't accept my rewards points.
Charles Butterfield 40 Reputation points

2025-09-14T17:37:28.8766667+00:00

I finally got the ESU option to appear on my Windows 10 laptop today but when I try to enroll I get the Window that says "Enroll in Extended Security Updates to stay protected" and then click "Next". Another window pops up saying "Just a moment..." then disappears. I never see the option to use my bonus point or pay. What is going on? I had to jump through a lot of hoops to get the ESU option to appear but can't enroll for an unknown reason.
Charles Butterfield 40 Reputation points

2025-09-15T12:06:46.5533333+00:00

Solved my problem! Got ESU confirmation. I couldn't figure out why I kept getting the "Just a Moment..." page that then disappeared. On a whim I turned off my firewall and then was able to complete the process and got a confirmation. It took a minute or two to complete the process but if finally displayed a message that I was enrolled. I hope this helps others.
Charles Butterfield 40 Reputation points

2025-09-15T12:09:22.44+00:00

Added: I was not presented with the option to use my bonus points or pay $30. The message said as I had backed up my data to Microsoft I qualified for the free option. I don't thinkI ever backed up to Microsoft but I'm not going to argue.
Mark Richardson 45 Reputation points

2025-10-23T15:15:35.8633333+00:00

I have checked with Microsoft that I have all the requirements for the ESU, but it is 23rd October and still no sign of the ENROL button. At what point to I move over to Apple???

fallen_trumpet 30

If you checked with Microsoft, what did they say?

Are you certain you have met all these?

Enrollment Requirements for Windows 10 Extended Security Updates (ESU)

To enroll in the Windows 10 Extended Security Updates (ESU) program, your device must meet specific requirements. Below is a summary of these prerequisites.

General Requirements

REQUIREMENT	DETAILS
Windows Version	Must be running Windows 10, version 22H2 (Home, Professional, Pro Education, or Workstation)
Windows Version	Must be running Windows 10, version 22H2 (Home, Professional, Pro Education, or Workstation)
Latest Updates	The latest Windows updates must be installed on your device.
Administrator Account	You must sign in with a Microsoft account that has administrator privileges.
Account Type	The Microsoft account cannot be a child account.

fallen_trumpet 30 Reputation points

2025-10-29T15:24:06.9066667+00:00

After MONTHS now, I remain unable to enroll in Windows 10 ESU using Microsoft Rewards. My ticket has been open 7 weeks… or maybe it is 8 weeks… but the issue goes back longer while trying to even get the enrollment option to appear.

i now appear to be on a weekly auto robo mail list, so I get the following EXACT message weekly from Microsoft.

“Your patience is greatly appreciated and we’re sorry for any delay in addressing your reported issue. We’re committed to finding answers for you and will update you as soon as we have any new information.”

This has become ridiculous, since they apparently think that I believe Microsoft is actually analyzing or investigating anything.

I may wait them out, just out of curiosity to see if they will ever send a meaningful or useful reply. But when I have a convenient time, I intend to change my host from W10 to Linux (and add a W10 VM, if needed at all). I’ll probably stick with AV Linux (based on Debian), since I’ve been running that in a Linux VM for the past year or so.

Answer accepted by question author

Sumit 44,226 Volunteer Moderator

For those who cannot see the ESU option in Windows update, the solution below would help, courtesy of AskWoody:

https://www.askwoody.com/forums/topic/how-to-extend-windows-10-support-now-published-by-ghacks/#post-2796782

https://www.yourwindowsguide.com/2025/09/cant-enroll-in-windows-10-esu.html

First of all, Ensure the Connected User Experiences and Telemetry (DiagTrack) service is not disabled.

in the Windows search, Type cmd, right-click it, and choose Run as Administrator. Enter this command:**

sc.exe config DiagTrack start= auto
sc.exe start DiagTrack

Add the following registry key, using the same Command Prompt admin that forces the ESU feature to appear:

reg.exe add "HKLM\SYSTEM\CurrentControlSet\Policies\Microsoft\FeatureManagement\Overrides" /v 4011992206 /t REG_DWORD /d 2 /f

Restart the computer.

Use this command to trigger the ESU Popup in the Windows update area, which would resolve the ESU Program not appearing in Windows update issue.

cmd /c ClipESUConsumer.exe -evaluateEligibility

Restart, and you should see the pop-up in Windows Update.

Nick B 0 Reputation points

2025-09-13T08:20:28.4633333+00:00

Brilliant - worked first time - now enrolled until 13th October 2026
Dennis K 85 Reputation points

2025-09-13T17:23:29.8333333+00:00

this worked perfectly!! Thank you so much!! I am now enrolled!
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Sumit 44,226 Reputation points Volunteer Moderator

2025-09-14T06:09:59.31+00:00

@abbodi86 I added the credit for this post - and also it is not my problem if you cannot see this at the end in Quotes.
Lou S 0 Reputation points

2025-09-17T07:00:44.4366667+00:00

This worked perfectly for my PC also. Now I can stop wasting time checking for updates and not worry about all my important data needing to be transferred to a new system just yet.
eddi salamone 5 Reputation points

2025-09-25T15:56:57.0033333+00:00

Trying to get the W-10 ESU but when I ask to enroll, I'm told I'm not connected to the internet. Restarted computer, turned off Firewalls, same result. What gives?
fallen_trumpet 30 Reputation points

2025-09-25T16:44:10.2+00:00

The behavior on my PC also changed today and now, when I try to enroll, Windows says, "You'll need the Internet for this. It doesn't look like you're connected to the Internet. Check your connection and try again.

Yet, I am absolutely connected to the Internet... I can run speed test before, during and after attempting to enroll.

This is NEW behavior... something in Windows has changed and made the enrollment attempts even worse... and STILL NO RESPONSE from the Rewards team for my ticket created TWO WEEKS AGO today.
fallen_trumpet 30 Reputation points

2025-09-25T16:45:47.1266667+00:00

One additional observation... the issue is NOT on my PC side... that latest Windows update shown in "update history" was 9/11/2025, yet this behavioral change only started today... so something is broken on the Microsoft side.... and I'm sure everyone is just as shocked as I am that this is yet another Microsoft issue.
Charles Butterfield 40 Reputation points

2025-09-25T20:20:41.4+00:00

Just a shot in the dark but do you happen to use Malwarebytes? Sometimes when I have a problem with downloading things I disable Malwarebytes and the download works. Not sure if I ever got a message about not being connected to the internet but temporarily disabling Malwarebytes (or whatever anti-malware you are using) might be the solution. Good luck!
fallen_trumpet 30 Reputation points

2025-09-25T23:50:49.35+00:00

I have never used Malwarebytes.

The behavior changed today to the prior behavior (unable to use Rewards…) and NOTHING changed on my side to cause Microsoft to suddenly think I have Internet access once again.
Lou S 0 Reputation points

2025-09-27T19:46:05.3066667+00:00

Though forcing the ESU option to appear in updates worked on 1 of my Win 10 PCs, it did NOT work on 2 other PCs which should qualify.
LonnieHalouska-2892 0 Reputation points

2025-10-03T11:27:24.28+00:00

It Worked, Woody! You are a genius!
fallen_trumpet 30 Reputation points

2025-10-06T15:45:44.7533333+00:00

Interesting developments from Microsoft.

(1) Windows 10 users in EUROPE get W10 security updates FREE for one year (without having to use any of the three options available to other users worldwide… all because European consumer protection laws essentially forced Microsoft…

(2) Microsoft confirmed that the new consumer W10 ESU “will expire if the user fails to sign in to their Microsoft Account at least once every 60 days…”. In other words, if you don’t sign in at least every 60 days, Microsoft will terminate the year of updates you paid for.

is it just me, or is Microsoft increasingly monopolistic in their behavior toward consumers?

oh… and using Rewards points still will NOT work for me, but have no fear… Microsoft assures me they have been “actively analyzing my issue for almost 4 weeks…”. I can hardly contain my excitement while I await a thorough explanation of their 4+ weeks of analysis.

https://youtu.be/Q5ZlrutVtZk?si=t_5RY9VfR223TsBY
Peter Vogel 0 Reputation points

2025-10-07T03:36:59.7933333+00:00

Excellent. Worked as advertised! Two of my machines were straightforward. The third required this intervention. Thank you!
Dan Hawthorne 5 Reputation points

2025-10-11T01:59:44.93+00:00

I walked through the steps and didn't get any errors but still no ESU.
Richard G 0 Reputation points

2025-10-13T01:38:31.37+00:00

Does not work for me I am afraid. I copied and pasted all the steps but still no option for ESU
Eric Klien 0 Reputation points

2025-10-17T07:54:31.7866667+00:00

This did work for me and I appreciate it! I was close to trying to contact Microsoft which didn't sound like a lot of fun. I'm hoping to make my next main computer a Windows 12 machine so I can avoid the update problem for a while, maybe until the Singularity!
fallen_trumpet 30 Reputation points

2025-10-17T15:46:25.5533333+00:00

I intend to migrate fully to Linux, but hope to eventually get W10 ESU enrollment to work while I research new hardware and Linux distributions. I really dislike all the privacy invasion, AI, advertisements and more that Microsoft is trying to force on us with Windows 11. I likely will use a smaller Linux distribution that I’ve used in a VMWare VM for the past year or so… “AV Linux” (focused on Audio-Video production, with low latency kernel and such), but for typical productivity users, something like Linux Mint Cinnamon is likely a better intro to Linux.
Fernando Hernández 1 Reputation point

2025-12-17T08:59:25.6533333+00:00

Thank you so much for this! This fixed it for me and am now subscribed to the updates 🥳🥳🥳
Luc Van Daele 0 Reputation points

2026-08-19T17:25:15.22+00:00

That worked after clean install, no enroll option, but "your pc is enroled..." poped up again and the enoying check if comply win11 disapeared.

6 additional answers

Jonathan Deives 80,855 Reputation points Independent Advisor

2025-08-24T20:58:48.8933333+00:00

The enrollment assistant for the Extended Security Updates (ESU) program for Windows 10 is rolling out gradually, starting with insiders. If you haven't received this feature yet, it may be available for your device in upcoming weeks.

Once it's available for your device, you can go to Settings > Update & Security > Windows Update. A link will appear to enroll you in ESU.

Any other information or to know the requirements can be found in this article;
https://support.microsoft.com/en-us/windows/windows-10-consumer-extended-security-updates-esu-program-33e17de9-36b3-43bb-874d-6c53d2e4bf42
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TC 0 Reputation points

2025-08-27T11:20:37.6933333+00:00

I already pay for a Microsoft 365 subscription. Will I have to pay for ESU on top of that?

fallen_trumpet 30 Reputation points

2025-08-28T14:45:15.23+00:00

Microsoft published many times... that the ESU rollout would occur to (most? all?) users by mid July to mid August. We are now 3 days from SEPTEMBER and nothing... my pc running Windows 10 has ALL windows updates, I am signed into a Microsoft Account (which I hate because it significantly slows my pc)... and I can do nothing but wait.

Murray Bob 0 Reputation points

2025-09-09T14:59:18.41+00:00

We are almost 1 month from no support on windows 10.

I have signed in with my MS account for home, I am on the latest version 22h2 with current fixes, I added windows insider, still NO ESU button. I cant believe that MS is still rolling it out. What am I missing. MS support is USELESS. Can anyone help.

Thanks

Murray

fallen_trumpet 30 Reputation points

2025-09-09T17:16:13.6866667+00:00

I am equally frustrated with Microsoft. I expected the ESU option to appear on my W10 Pro PC between mid July and mid August.

The only requirement you may have missed is your pc must be signed into your Microsoft account. But I’ve met all the stated requirements, yet the silence from Microsoft is deafening. I guess they can do whatever they want when they have a virtual monopoly for those that don’t want to migrate to the dark side (Apple) or the relatively diy work of Linux.
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Rob Koch 26,075 Reputation points Volunteer Moderator

2025-08-24T18:12:28.16+00:00

I have yet to see that option displayed anywhere in my own Windows Update screen, which is the location the documentation states is where this optional ESU for Windows 10 will eventually be found.

Since Microsoft clearly prefers that people upgrade to Windows 11, if possible, doesn't wish to need to provide return credit or waste time on similar issues, and has always stated that the USU option would become available at some point around the time of the official end-of-life date in mid-October 2025, we still haven't really passed that point yet.

In fact, since the information I've seen indicates the ESU option will appear after the installation of some particular Windows Update, and since the final set of updates included as part of the original Windows 10 installation will be the second [black] Tuesday of October, I personally suspect that's when the ESU option will actually appear.

Since there's no instantaneous effect of any sort when the support for free updates ends in October, and it would typically be at least the next set of monthly updates in November before the optional ESU would have any real effect, I don't see what you're so worried about, since the documentation also states that the ESU option can be purchased or otherwise enabled via the other advertised methods anytime during the year up through an including its end of support a year later in October 2026.

In fact, that delay and some related investigation allowed me to realize that I've actually, unintentionally acquired a total of over 1000 Microsoft Rewards points, which since that's another optional method of 'payment' for the ESU option,, means I won't have to pay anything at all for it to be used on the up to 10 Windows 10 devices the ESU option supports.

Rob
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Dennis K 85 Reputation points

2025-08-25T00:16:43.4066667+00:00

thanks so much for the info.

Geff Ratcheson 5 Reputation points

2025-08-29T04:29:43.2+00:00

If you're right, I really wish MS would be transparent & tell us.
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still no option showing up for ESU extended updates???

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