Microsoft Advertising | Billing and payments | Billing queries
Questions or issues related to invoices, charges, and account billing
Please provide more information ab out this transaction which has appeared on my credit card
Investigating an Unknown Microsoft Subscription Charge on Credit Card
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 20%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECA%3C/text%3E%3C/svg%3E)
Craig Alfano - Powerhouse
0
Reputation points
A charge from Microsoft has appeared on my credit card statement, and I am unfamiliar with this transaction. How can this be investigated?
Microsoft Advertising | Billing and payments | Billing queries
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 93%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVV%3C/text%3E%3C/svg%3E)
Vice Versa 0 Reputation points2025-08-22T15:37:09.66+00:00 An unauthorized charge was made on my account how can I get a refund?
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 85%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHX%3C/text%3E%3C/svg%3E)
henry X 0 Reputation points2026-02-13T19:52:16.5933333+00:00 First, check your Microsoft account purchase history and see if any family member made the payment.
If it still looks unfamiliar, contact Microsoft Support and inform your bank to investigate the charge.
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Janice Learmond-Criqui 0 Reputation points2026-04-03T23:49:36.4666667+00:00 How do I contact Micosoft Support via email?
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8 answers
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Craig Alfano - Powerhouse 0 Reputation points
2025-08-22T03:25:00.5866667+00:00 How to a track down more information about a transaction reference z7376auSMXC which appears on my credit card
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 46%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
MS Advertising - Arsen 160 Reputation points Microsoft External Staff Moderator2025-08-22T09:50:45.47+00:00 Hello Craig Alfano,
Thank you for using our Microsoft Advertising Learn Q&A Platform!
Thank you for reaching out regarding the charge you noticed from Microsoft. We understand how concerning unexpected charges can be and we are here to help you resolve this.
Could you please let us know if you currently have a Microsoft Advertising account, or if you are using any other Microsoft products or services (such as Microsoft 365, Xbox, or Azure)? This information will allow us to guide you to the correct team that can best assist in reviewing the charge and finding the most suitable solution.
If you do have a Microsoft Advertising account, please share your account details with us via private message so we can investigate further and provide you with a clear resolution.
We look forward to your reply and will make sure you are connected with the right support.
Kind regards,
Arsen D. | Microsoft Advertising Support Specialist | 800-518-5689
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Craig Alfano - Powerhouse 0 Reputation points
2025-08-24T22:58:45.9+00:00 Yes our account is G12000333T F12089YM in the account summary their is a comment noting the account is inactive
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 50%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMB%3C/text%3E%3C/svg%3E)
mel broadley 0 Reputation points2026-01-31T15:45:43.62+00:00 I have an unknown debit from microsoft
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