Unable to Request Access for Access Package

Unable to Request Access for Access Package – Possible Microsoft Bug

Hello Microsoft Support Team,

We are experiencing an issue with Azure AD Entitlement Management where a user is unable to request access to an Access Package, even though all configurations appear correct.

Issue Summary

• The user can view the Access Package and other packages in the catalog.
• When attempting to request access, the “Select policy” screen is empty, and the Continue button is disabled.
• This occurs even though:
  • The Access Package is active and published.
    • The policy is active and includes the user in the “Who can request” setting.
      • The request period is valid.
        • The user does not already have access or a pending request.

Steps Taken

• Verified Access Package and policy configuration.
• Confirmed user eligibility in the policy.
• Checked request period and catalog visibility.
• Tried different browsers and InPrivate mode.
• Cleared cache and cookies.

Impact

• The user cannot request access to required resources.
• This appears to be a UI or backend bug in the Access Package request flow.

Details

• Tenant ID: Available upon request
• Access Package Name: Available upon request
• Access Package ID: Available upon request
• Policy Name: Available upon request
• User UPN: Available upon request
• Screenshot: Attached
• Network Trace: Available upon request

Please advise on next steps or provide a workaround.

Thank you,