Locked Microsoft Account – SMS Verification Fails in Cambodia, No Alternative Recovery Method

Question

Locked Microsoft Account – SMS Verification Fails in Cambodia, No Alternative Recovery Method

Tang Sor He 0

I’ve already contacted Microsoft Support and have an active ticket regarding my locked account.

The issue stems from SMS verification consistently failing with the message: “This verification method isn’t working. Try another one.”

I’m located in Cambodia, and I understand there may be regional restrictions affecting East Asian phone numbers.

While I’m currently working with support, I’m posting here as a precaution — just in case the process fizzles out like a new woke TV show.

I want to make sure there’s a record of the issue and a place to stand if things stall.

I’m ready to verify ownership and provide any necessary details to regain access.

Support Ticket ID: SIR21709854

Anonymous

2025-09-11T07:20:54.3533333+00:00

Dear Tang Sor He,

May I know whether your issue has been solved or not? If not, please share it in here. We can work together to figure it out.

Best regards,

1 answer

Your answer

Anonymous

2025-09-11T07:20:54.3533333+00:00

Dear Tang Sor He,

May I know whether your issue has been solved or not? If not, please share it in here. We can work together to figure it out.

Best regards,

Answer 1

Dear Tang Sor He,

Welcome to Microsoft Q&A.

Thanks for contacting us regarding your issues about your locked account. Based on your words, I am sorry for the situation you have met and kindly keep following up with your ticket support. I hope they will update the information for you in the short timeframe.

I am here just wanting to help you try other methods during your waiting time. Here are some troubleshoots that you could consider:

Use the Account Recovery Form: If SMS fails and no other method is available, fill out the recovery form with as much detail as possible. https://account.live.com/acsr
Submit a Reinstatement Request: If your account was locked due to suspicious activity, you can request manual review. https://www.microsoft.com/en-us/concern/AccountReinstatement

For your reference if you would like to research more similar circumstance:

https://learn.microsoft.com/en-gb/answers/questions/5456213/cant-recover-account-due-to-blocked-sms-verificati

https://learn.microsoft.com/en-us/answers/questions/5439984/issue-with-account-recovery-unable-to-receive-sms

I hope I can help you something about your situation. Please let me know if you need anything else.

Kind regards,

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