Hi,
If you are on Release Preview you should
be up to build 26100.5061.
Are you not able to sign into your Surface
at all?
Windows Hello Facial Recognition not working. "Sorry something went wrong with initialization"
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 20%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
James Santiago Petersen
36
Reputation points
19 September 2025: Window Hello facial recognition sign-in stopped working.
"Sorry something went wrong with initialization. Please sign in with PIN"
Previously, I say "Couldn't turn on camera. Please sign in with PIN" I made some changes. And the changes worked, but only once. Now it's back again with the above message.
I see on July 8, many other people had a similar problem, to which Microsoft said it was known problem and working on it.
I'm on a Surface Go 3, Windows 11, Release Preview. 1000.26100.234.0
How do I fix this?
Windows Insider program | Windows Insider preview | Security, privacy, and accounts
1 answer
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CrazyKats 19,245 Reputation points Volunteer Moderator2025-08-19T22:17:24.5766667+00:00 -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 87%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELL%3C/text%3E%3C/svg%3E)
Leo Long 0 Reputation points2025-08-21T19:23:57.9133333+00:00 I'm having the same problem on my HP Pavilion with Windows 11. Can anyone help?
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 0%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGL%3C/text%3E%3C/svg%3E)
Glendon Lakes 5 Reputation points2025-11-26T18:05:07.64+00:00 Same problem on ENVY with windows 11. I even recovered windows and facial recognition doesn't work.
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CrazyKats 19,245 Reputation points Volunteer Moderator
2025-11-26T18:36:50.0733333+00:00 Please start your own thread about this issue.
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